Customer Service Care
Resume:
JOHN CHARRON
PROFILE SUMMARY
Proactive, energetic and resourceful professional equipped with comprehensive knowledge in providing customer care, including needs assessment techniques, quality service standards, and customer satisfaction evaluation techniques to accommodate needs of the business. Highly talented in determining customers’ specific requirements, and providing them with correlating solutions. Skilled at attending to a high volume of calls, and servicing them according to established protocols. Solid track record of building sustainable relationships with clients, by going the extra mile to assist them. Focused on providing quality customer services, through consistent self-improvement. Acknowledged for unwavering commitment to providing exceptional customer service and professional excellence.
SKILLS
Highly skilled in taking and responding to a large number of inbound telephone calls from customers.
Demonstrated expertise in determining customers’ problems, and providing viable solutions, according to company policies.
Effectively able to obtain customers’ information, by searching the company database through pre-determined fields.
Skilled in determining customers’ issues, and troubleshooting their problems, by providing step by step instructions.
Profound ability to implement creative ways in order to improve customer relations.
Deep knowledge of customer service standards and procedures.
Proven ability to identify customers’ needs by engaging them in conversation, or through appropriate questioning.
PROFESSIONAL EXPERIENCE
SMALL BUSINESS OWNER 2016 - Present
Jlexis, LLC
Stay updated on industry trends, competition, and market conditions to make informed business decisions.
Analyze financial statements, sales reports, and other data to assess business performance and make adjustments as necessary.
Develop and implement efficient operational processes and workflows.
Database administration and website design.
Market properties and meet with prospective buyers to close the sale.
Investigate real estate and housing for investment potential.
Manage several projects from permitting to project conclusion.
Organize and keep accurate records for each project, including travel mileage.
Verify and audit work that has been approved and done in accordance with county standards.
Use a drone and video cameras to capture 360-degree images of real estate. CREDIT CARD FRAUD ANALYST 2001 - 2008
CitiBank, N.A.
Monitored credit card transactions and account activities to identify suspicious patterns or behaviors.
Utilized fraud detection tools and technologies to analyze data and detect potential fraudulent activities.
Investigated and analyzed suspicious transactions, including reviewing transaction records, customer profiles, and transaction history.
Conducted thorough investigations of suspected fraud cases, gathered evidence and coordinated with law enforcement agencies, when necessary.
Assisted an average of 150 clients a day through the telephone.
Personally responsible for the arrests of over 300 perpetrators of fraud.
Interacted with the FBI to shut down a major fraud ring in New York. CONTACT
408 S Englewood Dr Rocky Mount
NC 27804
****.********@*****.***
CORE COMPETENCIES
Call Handling
DND Management
Customer Support
Problem Solving
Complaint Handling
Solutions Provision
Outbound Calls
Follow-up
Technical Assistance
Ticket Generation
Customer Engagement
Issue Resolution
Client Problem Follow-up
Strategic Planning
Communication Skills
Adaptability
Client Relation
Corporate Strategizing
EDUCATION
HIGH SCHOOL 1995 - 1999
Terry Parker High School
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