Business Development Customer Service

PAWAN THAKURI

*** **** *** *****, **** Henrietta, NY 14586

E-mail:- ****************@*****.*** : 585-***-****

Objective

Exploring Sales/Customer Service position in an organization with conductive and congenial environment providing opportunity for continuous growth and relevant skill enhancement. I have a strong desire to serve the esteemed organization with maximum utilization of resources, intellect, experience and expertise.

Synopsis

A dynamic and result driven professional with almost 25 years of experience in (FMCG) leadership, sales management, business development, distribution, channel management and sales capability.

Experience in leading and managing Business Development at Leadership Level across varied industries with Global corporates like ADVOC, COROLI (UNITED ARAB EMIRATES), DABUR INDIA PVT. LTD, GILLETT.

An out - of - box thinker in devising result-oriented strategies for capturing incremental market share.

Excellent written, communication, interpersonal, liaison, and problem-solving skills, with the ability to work in multi-cultural environment.

Rich expertise in developing and managing various business channel viz. retail, distribution, traditional trade, key accounts, B2B, and distributors in order to derive the required market share, revenue and profit for the organization.

Ability to view business issues from the “3C” Lens – Consumer, Customer and Company angles and arrive at Win-Win Solutions in terms of finding and executing solutions.

Key Areas of Expertise

Business Development

Explore potential new business avenues and drive sales & marketing initiatives to achieve revenue targets.

Analyze and identify key channel partners to strategically drive profitable business.

Action to follow analysis based on key performance indicators while keeping abreast with market trends/competitor moves to achieve defined market share matrices.

Explore potential new business avenues and drive sales & marketing initiatives to achieve revenue targets.

Analyze and identify key channel partners to strategically drive profitable business.

Action to follow analysis based on key performance indicators while keeping abreast with market trends/competitor moves to achieve defined market share matrices.

Manage P&L for ensuring Channel wise profitability and sustainable business growth.

Planning & Preparation of Primary & Secondary Sales Budgets every month on quarterly basis.

Planning & Preparation Sales promotion & marketing activity on monthly basis.

Preparing & Submitting Activity effectiveness Report.

P.O.S Development & Circulation.

Sales and Distribution.

Channel Management.

ROI of Trade Partners.

Explore New Opportunity in terms of Sales & Marketing. Like conducting product activation events, Distribution of Sampling & Products selling through regular placement in the outlets in targeted area.

Client Relationship Management

Initiate and forge sustained relationships with key decision makers in target organizations for business development.

Good knowledge of corporate sales process. Confidence and maturity to interact and up sell to senior management in large corporates across varied geographies.

Ability to culminate business partnership with clients for long term support in driving mutually aligned objectives.

Ensuring high quality services, resulting in customer satisfaction, while optimizing the resource utilization for maximum service quality.

Achieve Customer delight through continuous communication with Key Business partners to understand their respective Market dynamics and provide customized solutions.

People Management

Recruit, train and monitor the performance of Team to aid them in development of both soft skills and functional/technical skills.

Proven track record of leading and motivating sales personnel, ensuring their career development and progression.

Successfully used situational leadership model to customize the leadership style basis individual’s learning stage.

Work Experience

Export Sales Manager

Abu Dhabi Vegetable Oil Company L.L.C

Abu Dhabi, United Arab Emirates. 12-2011 to 02-2023

As part of the leadership Team, my role encapsulated managing channel level P&L, product development, GTM and RTM strategy for Company owned Brands, portfolio, and private label through a team managing the business spanning across multiple countries in Middle East, North Africa, and Asia reporting to the Managing Director.

Key accomplishments include formalizing the company’s product portfolio strategy based on market dynamics, team restructuring, redefining GTM and RTM approach,

Opened and established prominent business channel in countries like Ethiopia, Tanzania, Zanzibar, Pakistan, Lebanon, Jordan, Oman, Egypt, South Korea, Norway, Sierra Leon resulting business growth from 3000 MT to 10,000 MT annual.

Area Sales Manager

Dabur Nepal Pvt. Ltd.

Kathmandu, Nepal. 06-2007 to 11-2008

I was responsible for Sales & Marketing activity (including Primary & Secondary), Product promotion, Consumer Activation, Events, and Trade Shows.

Area Sales Manager

Gillette

Kathmandu, Nepal. 12-2002 to 04-2006

Assisted sales force to achieve sales goals generating up to Rs 400 million in sales annually.

Oversaw team of 20 members sales team by promoting result driven processes.

Sales Supervisor

Abu Dhabi National Oil Corporation

Abu Dhabi, United Arab Emirates 02-2001 to 06-2002

Supervised sales team of 24 Sales Attendants and 3 Junior Supervisors for company’s convenient store business.

Territory Sales In-charge

Gillette Nepal

Kathmandu, Nepal 03-1999 to 01-2001

Supervised sales team of 10 Sales representatives.

Area Sales Manager

Dugar Brothers & Son’s

Kathmandu, Nepal. 04-1997 to 02-1999

In this role I handled Midwest and Far west Nepal.

Reported to the Vice President Sales and Marketing.

Supervised 5 Sales Officers

Sales Executive

Vista Levelor India Ltd.

Kathmandu, Nepal. 04-1996 to 01-1997

I was part of the Sales team that launched Vista Levelor products in Nepal.

Supervised 15 Sales Representatives.

Reported to General Manager Sales.

Academic Qualification

Bachelor of Science, North Bengal University, West Bengal, India.

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