Customer Service Data Entry

Quaterria Turner

678-***-**** *********.******@*****.*** Rex, GA 30273

SUMMARY

Motivated and dedicated professional with expertise in customer service and client management. Proven problem solver providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

SKILLS

• Microsoft Office

• Conflict Resolution

• Deadline Oriented

• Customer Service

• Client Relations

• Professional Development

• Communication Skills

• Call Center

• Time Management

• Team Player

• Data Entry

• Salesforce CRM

EXPERIENCE

Customer Service, Amazon, January 2021-January 2023

• Utilized scripts and job aids to answer questions as instructed

• Assist with placing customer orders

• Take inbound calls at a high call volume

• Assist customers with troubleshooting and technical issues

• Multitasked in systems while patiently proving step-by-step instructions

• Ensured accurate data entry of information into system for easy follow up.

WORK FROM HOME CSR, T-MOBILE, January 2019-January 2021

• Utilized scripts and job aids to answer questions as instructed

• Navigated through multiple screens to address all inquiries

• Provided troubleshooting of any issues and demonstrated ability to work independently

• Proactively propose improvements and feedback in processes and ways of working to management

• Ensured accurate data entry of information into system for easy follow up

• Navigated through multiple screens to address all inquiries.

Outbound Scheduler, Universal Protection Service, January 2016-January 2018

• Copied, logged and scanned supporting documentation, in client files

• Proficient navigation through assigned systems to complete established tasks

• Assist with employee recruiting and job interviews

• Built a rapport with customers while providing great customer service

• Presented weekly reports during company meetings

• Created Margin calculations and present job offers within the company's specified budget

• Assist with recruiting for open position with HR members

• Make outbound calls to new hires to assist with scheduling

• Ensure fingerprinting and background checks where complete, and entered in the system.

CUSTOMER SERVICE REPRESENTATIVE, SAMS CLUB, January 2014-January 2015

• Managed escalated service concerns

• Submitted requests to the proper department to prevent re-occurring issues and recommended improvements in the process and procedure

• Helped customer troubleshoot through all problems until resolution attained

• Ensured the department's productivity standards were exceeded

• Entered all information into the computer system for future records

• Maintained accountability to team, work, and schedule.

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