Customer Service Representative

GLENDA COOPER

******@*****.*** 606-***-**** Plainville, GA 30733

Professional Summary Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer Account Management

Data Entry and Maintenance

Building Customer Trust and Loyalty

Understanding Customer Needs

Computer Proficiency and Microsoft Office

Calm and Professional Under Pressure

Responding to Difficult Customers

Active Listening

Maintenance & Repair

Critical Thinking

Planning & Organizing

Problem Resolution

Supervision & Leadership

Good Work Ethic

Flexible Schedule

Reliable & Trustworthy

Friendly, Positive Attitude

Organizational Skills

People Skills

Computer Skills

Remote Lead CSR/Sales Assistant Wethington Gates - Liberty, KY 02/2012 - 03/2023 Provided primary customer support to internal and external customers Provided excellent service and attention to customers when face-to-face or through phone conversations. Exceeded customer satisfaction by finding creative solutions to problems. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes

Answered constant flow of customer calls with minimal wait times Managed timely and effective replacement of damaged or missing products. Achieved cost-savings by developing functional solutions to problems. Customer Service Manager/Remote J & B - Liber ty - KY 05/2010 - 06/2012 Created and reviewed invoices to maintain accuracy while working with customers to answer questions and add ress payment issues

Sustained continuous improvement by implementing customer interface management systems through telephone cornmunjcation, email marketing, live chat services and social media Resolved customer complaints while prioritizing customer satisfaction and loyalty Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals. Summary

Skills

Experience

Contact this candidate