Front Desk Customer Service
Resume:
Justin Chaplin
Bloomington, IL *****
*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Associate
Holiday Inn Express - Bloomington, IL
August 2021 to April 2024
Checked guests in and out of hotel, completed phone and online reservations, completed cash, credit card, and check transactions, cleaned and maintained office, front desk, and lobby area, and trained new employees.
Skills Used
Microsoft Word, Customer Service Skills, and Office Organization and Maintenance. Front Desk Associate
Comfort Suites Hotel - Normal, IL
November 2016 to October 2021
Checked guests in and out of hotel. Assisted guests with questions and concerns. Completed credit card and cash transactions. Completed over the phone and in-person reservations. Counted and maintained cash register. Stocked merchandise in the Marketplace Gift Shop. Cleaned, organized, and maintained
office, copy room, lobby, laundry room, kitchen, dining room, and front desk area. Trained new employees.
Sales Associate/Key Carrier
Dollar General - Normal, IL
January 2013 to October 2016
Responsibilities
Opened and closed the store Balanced, counted, and finalized cash register drawers. Accessed company safe for change fund and daily deposit completion. Balancing totals for cash, check, and credit card transactions. Key Holder duties included completing customer voids, returns and exchanges, cash pickups and drops, and checking in new merchandise. Setup in store displays and shelving according to Dollar General rules and guidelines. Completed cash, credit, and check customer transactions. Maintained a clean and tidy office and public area. Trained new employees and inventory control.
Skills Used
Customer Service, Microsoft Word, Cash Handling and Extensive Retail Sales and Key Carrier Experience. Sales Associate/Framer
Timothy Kent Gallery & Framing - Bloomington, IL
August 2006 to May 2016
Responsibilities
Assisted customers on the phone and in-person with custom frame orders. Custom framed photographs and artwork. Cleaned and organized the store. Planned and organized art gallery exhibitions. Completed client sales transactions.
Accomplishments
I was able to use my background and passion for the Fine Arts to assist customers as well as the business owner. I helped customers decide on decisions about custom framing priceless family photographs and artwork. While promoting and planning art gallery exhibitions. I was able to establish long-standing business relationships with artists, art buyers, business owners and others.
Skills Used
Custom framing, customer service, interpersonal relations, painting, drawing, sculpting, photography, event planning, community involvement, networking, cleaning, organizing, carpentry, in-store merchandising and displays, mathematical skills for custom framing measurements, glass cutting, and woodworking.
Education
Some College in Business Management/English Lit.
Heartland Community College - Normal, IL
August 1993 to August 1996
Skills
• Inventory
• Training
• Night Audit
• Cleaning
• Communication skills
• Bussing
• Restaurant experience
• Food service
• Guest Service
• English
• Time management
• Computer skills
• Computer literacy
• Front Office
• Food Service
• Front Desk
• Hotel experience
• Hotel experience
• Retail sales
• Cash handling
• Customer Service
• Microsoft Word
• Client services
Certifications and Licenses
Driver's License
Assessments
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
July 2023
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
July 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Cleaner fit — Proficient
April 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Cooking skills: Basic food preparation — Proficient April 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Retail customer service — Proficient
December 2021
Responding to customer situations in a retail setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient January 2021
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Basic maintenance and repair — Proficient
November 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Food service: Customer situations — Proficient
August 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Conscientiousness — Proficient
April 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Bartending — Proficient
April 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Technical support — Proficient
July 2023
Performing software, hardware, and network operations Full results: Proficient
Sales skills — Proficient
June 2021
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Work motivation — Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Proficient
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Case management & social work — Proficient
July 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Cleaning skills — Proficient
April 2024
Knowledge of cleaning techniques and processes
Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Technical support: Customer situations — Proficient September 2020
Responding to technical support situations with sensitivity Full results: Proficient
Warehouse safety — Proficient
April 2022
Using safe practices in a warehouse setting
Full results: Proficient
Delivery driver — Proficient
April 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Warehouse safety — Proficient
July 2023
Using safe practices in a warehouse setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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