Retail General Manager
Resume:
David Thompson
Leader, coach, always willing to learn, hard working and a team player
Douglasville, GA 30135
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Restaurant General Manager
Pizza Hut - Kennesaw, GA
November 2023 to Present
General Manager
Moonlight Pizza - Hapeville, GA
May 2023 to October 2023
Genral Manager
RaceTrac Petroleum, Inc.
June 2022 to January 2023
General Service Manager
Pilot Flying J - Jackson, GA
November 2021 to April 2022
Operations Manager
White Shovel Landscapes - Hartselle, AL
June 2020 to October 2021
The Operations Manager role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and securing compliance. Ramp Agent
Worldwide Flight Services - Huntsville, AL
March 2020 to March 2021
unloading of aircraft baggage, which includes mail and cargo, from the aircraft to the airport. drives and operates ground equipment such as cargo carts and belt loaders while maintaining safe working conditions for himself and others.
Shift Manager
Chick-fil-A - Huntsville, AL
November 2019 to May 2020
A Chick-fil-A manager regulates day-to-day store operations. As a company with numerous franchised locations, specific duties a Chick-fil-A manager performs may vary by location. Overall, a Chick-fil-A manager performs administrative, labor management, and customer care duties. Administrative responsibilities include maintaining inventory levels, preparing payroll, initiating marketing strategies, and driving store sales. Labor management duties consist of interviewing job applicants, creating work schedules, and motivating associates. Additional Day-to-Day Duties & Tasks
To ensure superior customer care, a Chick-fil-A manager must monitor customer satisfaction and resolve customer issues. Mangers may also greet, interact with, and personally serve customers. Additional Chick-fil-a management duties include making bank deposits and ensuring employees follow all safety and health guidelines.
Assistant Manager
Popeye's Restaurants - Gurley, AL
September 2019 to October 2019
Hire and train sales associates to work on the floor as well as in shipping. Allow your knowledge of emerging and consistent trends to inform purchasing and inventory decisions and solutions. Continually advance your product knowledge and that of other employees. Maintain accurate customer records for loyalty program. Manage and evaluate revenue and expense reports. Become liaison with corporate office and use contacts to promote the business and align with brand values. scheduling, hiring and firing.
• Managed a group of associates
• Maintained all operations within the store
• Opened and closed the store at the beginning and end of shifts
• Performed official money count every shift
• Upheld a high standard of customer service
• Managed daily reports of transactions
• Pursued sales leads to advance store growth
• Recruited, interviewed and hired individuals who brought enthusiasm to the team General Manager
Lifeway Christian Store - Decatur, AL
October 2017 to June 2019
Store managers are in charge of the general operations of a store, making sure it runs smoothly, cleanly and meets any budget or sales goals.
A store manager might plan and promote the daily schedule of employees and the business, interview, hire, coordinate and discipline employees, make sure the store is stocked, clean and in proper working order, create and maintain budgets, and coordinate with and report to senior management in the company. Plan, organize, and supervise Bookstore operations to meet profitability objectives. Initiate all bookstore activities, including ordering, merchandising, receiving and inventory.
Co-Manager
Lifeway Christian Store - Morrow, GA
October 2016 to October 2017
Team Associate
LifeWay Christian Resources - Morrow, GA
May 2015 to October 2016
Team Lead/Package Handler
FedEx - Atlanta, GA
August 2014 to August 2015
Security Officer
AlliedBarton Security Services - Alpharetta, GA
March 2013 to August 2014
Health Aide
Visions Adult Day Care Center - Union City, GA
July 2012 to December 2012
Bagger/Cashier
Food Depot - McDonough, GA
June 2011 to May 2012
Security Officer
Gladiator Protective Services - Union City, GA
April 2010 to June 2011
• Effectively monitored security during 8 hour shifts
• Followed Gladiator standard duties and procedures
• Performed all security functions, including Checking perimeters, check in delivery companies, and made sure unapproved personnel were prohibited.
• Monitored all points of entry
• Effectively deterred crime
• Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Answer alarms and investigate disturbances.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Circulate among visitors, patrons, and employees to preserve order and protect property. Assistant Restaurant Manager
McDonalds Vineyard Corporation - McDonough, GA
August 2009 to February 2010
Assistant Restaurant Manager
Emory Conference Center Hotel - Atlanta, GA
October 2007 to September 2008
First Assistant Manager
McDonalds Restaurant, Tomasi Corporation
2005 to 2007
Second Assistant Manager
McDonalds Restaurant, Vineyard Corporation - McDonough, GA 2002 to 2005
Crew Member/Manager
McDonalds Vineyard Corporation - McDonough, GA
2001 to 2002
Education
Associate in Biblical Studies
Andersonville Theological Seminary - Camilla, GA
March 2019 to Present
None
Grand Canyon University - Phoenix, AZ
2013 to 2015
None
Valdosta State University - Valdosta, GA
1999 to 2000
High school diploma or GED
Skills
• Expense Report (3 years)
• Microsoft Office (10+ years)
• MS OFFICE (10+ years)
• Peoplesoft (4 years)
• POINT OF SALE (10+ years)
• Customer Service
• Retail Management
• Key Holder
• Scheduling
• Operations
• Payroll
• inventory
• Training
• Inventory Management
• retail sales
• Team Building
• Word
• Microsoft Word
• Management Practices (10+ years)
• Hospitality Experience
• Dayforce
• iCIMS
• Workday
• Ceridian
• Micros POS
• Recruiting
• Kronos
• Human Resources
• Talent Acquisition
• ATS
• Merchandising
• Restaurant experience
• Time management
• Typing
• Management
• Project Management
• Human Resources Management
• Oracle
• Taleo
• Warehouse Management (1 year)
• Leadership
• Restaurant management
• Inventory control
• POS
• Sales
• Guest services
• Food safety
• Budgeting
• Property management
• Supervising experience
• Event Planning
• Office Management
• Planograms
• Interviewing
• Operations Management
• Profit & loss
• P&L Management
• Conflict management
• Driving
• Filing
• Employee Orientation
• Microsoft Excel
• Marketing
• Research
• Mentoring
• Windows
• Presentation skills
• Sales support
• SharePoint
• Google Suite
• Microsoft Powerpoint
• Cleaning (10+ years)
• Grounds maintenance (10+ years)
• Continuous improvement
• Remodeling
• E-commerce
• Google Docs
• Upselling
• Barista experience
• Dealership experience
• Salesforce
• Outbound sales
• Analysis skills
• Hootsuite
• Social media management
• Freight
• Administrative and operational management (10+ years)
• Business management (10+ years)
• Administrative experience (10+ years)
• Cost control
• Data analytics
• Employment & labor law
Languages
• English - Expert
Certifications and Licenses
ServSafe
October 2019 to October 2024
Food Handler Certification
Additional Information
16 years of supervisory experience with expertise in training and team building; maximizing customer service and profit gains.
Skills: Well versed in Dayforce HCM, Dymamics 365 Retail systems, iCIMS Talent Acquisition Suite, Concur Expense Report, Microsoft Office Suite, MICROS and Peoplesoft and ICIMS. Solid POS skills and versed in PC knowledge.
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