Service Representative Customer Care
Resume:
* ** *** *********** ******** or in the heaith care industry.
Customer Care Service Representative
Teleperformance, Columbia, SC
Confer with customers by telephone or in person to provide information about Pa
services, take or enter orders, cancel accounts, of obtain details of complaints.
Check to ensure that appropriate changes wefe made to resolve CUS proplentg:
actions or transactions, recording details of inquiries,
=
e Keep records of customer interac
yell as actions taken.
complaints, or comments, as well as 7
e Resolve customers’ service c > complaints by performing activities such as :
tomers’ service or } comp oe
exchanging merchandise, ref roney, or adjusting bills. :
« Complete contract forms nae of address records, Or Issue Service
discontinuance orders ‘s
10/2018 - 10/2019
CNA
daant (
The Family Resident Ca
oO
» Administer bedsice such as ambula or personal hygiene assistance.
* Prepare and maintain recc ont progress and services performed, reporting
changes in cient condition tc ager OF Supervisor
« Perform healthcare-reiatec tes«s, $ Ucn aS Monitoring vital signs and medication, under the
direction of registered nurses © physiotherapists.
nsulting with the team caring for the client, to evaluate the
Perea i
Litt POLATLTT
Participate in case reviews, c
. ¥
client's needs and plan for continuing Services.
e Care for individuals or families during pefiods of incapacitation, family disruption, oF
nship, personal care, or help in adjusting to new
convalescence, providing companio
Contact this candidate