Customer Service Data Entry
Resume:
Ericka E. Cantella
Knightdale, NC 27545
May 29, 2024
To Whom It May Concern,
I am applying for employment with your company. I have over fifteen years of Clerical and Customer Service and two years of college work experience. I enjoy working in an atmosphere assisting people. I previously worked in retail where we made bank deposits, count money, knowledge of database management, basic bookkeeping and inventory.
My resume, giving further details about my experiences and skills, is enclosed. May I have the opportunity to discuss my qualifications with you? I look forward to talking with you.
Sincerely,
Ericka Elaine Cantella
Ericka Elaine Cantella
833 Tamarack Court
Virginia Beach, Virginia 23462
**************@*****.***
Objective: An interesting position with a growing company.
Experience:
General District Courts
December 10, 2023-Present
Deputy Clerk I Virginia Beach, VA 23464
Deputy Clerk I
Duties include preparing detailed court documents in accordance with established guidelines, automated case management system data entry, scheduling matters for court, preparing correspondence, filing court documents, daily docket preparation and attending court sessions. Additional responsibilities include answering phones, assisting customers at the counter, assessing fines and costs, and receipting payments. Must be able to multitask and assume additional responsibilities as assigned by management.
Anthem, Amerigroup Way
October 11,2021-December 10, 2023
Financial Operations Recovery Virginia Beach, VA 23464
Financial Operations Recovery Specialist II
is responsible for the discovery, validation, recovery, and adjustments of claims overpayments. May do all or some of the following in relation to cash receipts, cash application, claim audits collections, overpayment vendor validation, and claim adjustments. Primary duties may include but are not limited to: Audits paid claims for overpayments using various techniques including systems-based queries, specialized reporting, or another research. Responsible for more complex issues such as coordination of benefits, Medicare, and medical policies. Works closely with staff from other departments on a regular basis to ensure customer satisfaction. Works closely with contract managers to identify and correct contractual issues when applicable. May perform collection activities to ensure the recovery of overpayments and maintenance of unprocessed cash and accounts receivable processes and all other cash applications as required. Research voluntary refunds for accuracy.
Requires accurate balancing of all accounts.
Anthem, Amerigroup Way
November 18, 2019-October 11,2021
Claims Analyst Virginia Beach, VA 23464
Handling of very confidential information of patient information. Updating and correction of Claims. Reviewing the website how to correctly process claims. Receiving Medical Records and Explanation of Benefits. Extensive training classes how to correctly process Claims, Weekly one on ones with your Supervisor. Daily updating confidential information. Training in other Markets to assist with the needs of the company. Assisting new hire Claims Reps with questions.
Warner Robins Municipal Court
May-2018-September 2019
Records Clerk/Admin I Warner Robins, GA31093
Handling of very confidential information. Process local Background Checks, Entering Traffic Tickets in the computer, and Process Fees, Prepare Bank Deposits Answer Telephones, transfer calls to the appropriate locations. Type Memo’s, Fax information to Attorneys, Solicitors GCIC Certification, File Police and Open Records Requests. Defendants will request Court Dispositions regarding their court cases.
McEver Probation Detention Center
October-2016-May 2018
Records Clerk/Admin I Perry, GA31069
Handling of very confidential information. GCIC Background Checks of New Arrival Detainees. Request Birth Certificates and Social Security Cards for Detainees. Prepare files for new Detainees, Release Files by boxing them alphabetically every quarter, Make Classification Schedule for Detainees. Making files and adding the confidential information to Detainee files. Answer Telephones, transfer calls to the appropriate locations. Type Memo’s, Fax and received employee information. Experience providing a full range of Human Resources. Experience planning and conducting public briefings and meetings that support the program. GCIC Certification for inmates and outside contractors. Prepares documents (i.e. memorandums, instructions, position descriptions, organizational charts, etc.) from handwritten or rough draft utilizing a personal computer ensuring that the completed document contains proper content, format, grammar, spelling, capitalization, punctuation, paragraphing, and assembly. Maintains electronic copies of all finished documents and provides via email as directed. Establishes and maintains files for regional instructions, local standard operating procedures (SOP's) and other pertinent program guidance. Files documents into an established system or creates a new filing system as required either electronically or manually. Maintains a suspense file for pending items and initiates follow-up action when necessary. Coordinates and prepares the collection of personnel action requests, training forms, and timekeeping documents from managers. Reviews submitted documentation for accuracy and completeness. Is the subject matter expert for the department on current administrative policies, procedures, and practices
Eastman Youth Detention Center
July 2011-2016
Secretary I Eastman, GA 31023
Number Special Incident Reports daily, Send out Behavior Health Requests for Special Incident Report, Taking notes for Emergency Meetings and Transcribe, Keeping all Red Emergency Books updated, Send out new policies and get security signature sheets back, take notes for Split Shift Meetings, type memos, letters for BJCOT graduates, type graduation letters for graduating correctional officers, type front page of Security Roster for Administration Lt, create new forms for security as needed, assist Secretary II with inputting Special Incident Reports, provide copies for Central and Main Control weekly. Back-up Captain’s Secretary, as needed, Back –up Disciplinary Hearings Secretary, as needed, and Back-up typing Weekly Inspections.
Eastman Youth Detention Center
Aug. 2009-July 2011
Food Service Worker II Eastman, GA 31023
Cooking and serving food to male juveniles, Operates food service equipment. Assist delivery trucks with weekly supplies and stocking shelves, freezers and refrigerators. Keep a daily check of juveniles who are in crisis situations by fixing them the appropriate diets to accommodate them through medical and counselors.
McRae Correctional Facility
Jan. 2008-Apr.2009 McRae, GA 31055
Administrative Clerk
Performs clerical duties for the Unit, Excel, Windows, Power Point and Internet proficient, typing of release paperwork for releasing inmates, daily filing paperwork, Running inmate account balances and daily reports. Accountability of inmate files. Help assist Counselors and Case Managers when needed.
Milan State Prison
Dec. 2006-Jan. 2008 Milan, GA 31060
Inmate Store Keeper
Shipping and Receiving in inmate commissary department, ordering supplies
For the week, stocking shelves, selling store goods to inmates. Monthly Inventory, keeping up with damaged goods, supervises inmate orderlies.
Taylor Regional Hospital
Feb. 2005-Apr. 2006 Hawkinsville, GA31036
Dietary Cook/Aide
Prepares and serves patient and employee meals. Preparation of hot and cold food menu items Responsible for keeping work area clean, washing and storing pots and pans. Makes certain all menu items are well supplied on the steam table. Checking food temps with thermometers when cooking hot and cold items.
Pulaski State Prison
Sept. 2002-Oct. 2004
April 2002- Sept. 2002
Correctional Officer II
Part-Time Storekeeper/Mail Clerk Hawkinsville, GA 31023
Security and Sanitation of building premises, Make security rounds every thirty minutes or more, Supervising male inmates and keeping up with an accurate count, Daily inspect and shakedown of inmate property, CPR certification, and Fire Arms certification. Under general supervision, receives, inspects, sorts stores, issues, and delivers supplies and equipment from storage facilities. Contact warehouse vendors to gather information on prices for special order items. Light clerical duties. Assist supervisor with a monthly inventory.
Education: Houstonic Community College
Bridgeport, CT 06605
Heart of Georgia Technical College/Oconee Fall Line
Dublin, GA
Middle Georgia Technical College
Warner Robins, GA
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