Quality Assurance Medical Assistant

Sandra Diaz

Miami, FL

305-***-****

*************@*****.***

Certified Phlebotomist

. Certified by the State of Florida with more than a decade of experience within Medicals Centers.

. Skillful and precise in performing venipuncture and capillary punctures; collecting, preparing and storing blood samples; and verifying records.

. Demonstrated knowledge of medical terminology, infection control procedures, and quality assurance support and data entry retrieval.

. Excellent patient-relations skills-known for having a gentle touch and ability to alleviate patient anxieties.

Key Competencies

. Venipuncture & Capillary Puncture.

. Blood collection & Handling Safety.

. Medical Records Review

. Blood specimen Storage.

. Quality Assurance & Controls.

Professional Experience

. Phlebotomist, CAC Florida Medical Centers (Miami) 2006 to Present.

. Phlebotomist/ Medical Assistant, Gables Cardiovascular Center (Coral Gables) 2000 to 2005

. Obtain blood samples through venipuncture or capillary puncture.

. Follow infection-control and safety procedures in carrying out daily phlebotomy functions.

. Prepare blood-collecting equipment, draw blood, and safely store.

. Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.

. Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.

. Performed phlebotomy functions.

.Assisting the physician with physicals and preparing patient for examinations.

.Answering phones.

.Scheduling appointment.

.Greeting patients.

.Maintaining the Confidentiality of Patient Information.

.Ordering supplies.

Education and Credentials

. Medical Assistant / Phlebotomist Associate Degree, 2000, Florida National College.

. CPR Certification, 2018-2020.

. Skills: Bilingual, strong organizational skills, detail oriented, team work, responsible, computer literate, excellent experience in laboratory and patient care.

References: Available upon request.

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