Customer Service Guest
Resume:
Alexandria Williams
******@****.***
The Bahamas, Nassau
Highly-motivated professional with a desire to take on new challenges. Strong worth ethic, adaptability and exception- al interpersonal skills. Adept at working effectively unsuper- vised and quickly mastering new skills.
Experience
November 2018 - May 2023
Casino Banker
Bahamar / The Bahamas, Nassau
• Responsible for conducting all monetary transactions for the 3 hotels and casino.
• Responsible for conducting Table chip fills, Kiosk cash fills, and ATM cash fills.
• Furnished cage personnel with a money bank at the start of each shift
• Prepared bank deposits, balancing assigned funds as necessary.
• Generated daily reports and when necessary emailing reports to management.
• Audited all paperwork sent to the bank.
• Tracked ATM/Kiosks activities and created daily reports showing transactions, and performance issues.
• Maintained a high level of confidentiality when handling sensitive customer informa- tion, adhering to strict data protection policies at all times.
• Prepared reports regarding daily bank activity for management review.
• Verified cashier's cash drawers and reconciled discrepancies. May 2018 - November 2018
Casno Cage Cashier
Bahamar / The Bahamas, Nassau
• Handled financial transactions including exchanging cash for casino chips, titos, credit card advances and jackpots.
• Maintained custody and proper accounting of designated funds, ensuring all trans- actions are performed promptly and efficiently while maintaining exceptional guest service.
• Complied with all casino processes, regulations, gaming laws and logged all required transactions onto Title 31.
• Determined cash requirements for assigned cash drawer and ordered all necessary currency, coins, or chips.
• Aided in the training and orientation of new cashiers. October 2012 - January 2017
Shift Manager
Island Luck / The Bahamas, Nassau
Education
Business Administration
2013 - 2015
Success Training College
Business Studies
2003 - 2006
C.C. Sweeting Senior High
Skills
Communication
Problem-solving
Adaptability
Computer literacy
Microsoft office
Customer Service
• Proactively resolved problems and troubleshooted issues without the direction of upper-level management, ensuring smooth operations and customer satisfaction.
• Supervised a diverse team, effectively delegating tasks.
• Regularly reported to HR or branch manager, providing updates on goals, progress, and challenges.
• Maintained a fully stocked inventory and proactively ordered supplies as needed, minimizing disruptions and ensuring efficient operations.
• Demonstrated strong leadership skills by opening and closing various locations, en- suring security and adherence to operational protocols
• Accountable for cash management, ensuring accurate and secure handling of funds at the end of each shift.
• Conducted training sessions for new employees, facilitating their onboarding and ensuring a smooth transition into their roles.
Certificates
PRDV004: Spreadsheets
BUS301: Human Resource Management
Getting Started in QuickBooks Pro
References
Available upon request.
Contact this candidate