Customer Service Part-Time

Resume

Marcia G. Vargas

**** *. ********** ****. #****

Las Vegas, Nevada 89117

Phone: 702-***-****

E-mail: *********@*****.***

OBJECTIVE

I am a friendly, loyal and clearly dedicated person who has ambition to succeed in any given environment. I am professional with a sharp attention to detail. I’m outgoing and like to please my customers as well my co-workers. I have a lot of experience in the field of management, and no matter how challenging a situation, I face it with confidence that others appreciate. Able to travel.

SKILLS

Multi-Phone lines

Typing 60 wpm

Microsoft Office, Word, Excel, Power Point, Publisher, Photoshop (Intermedia),

Outlook, Proseries, Drake, Siglo. Turbo Tax, TPA Tax software, QuickBooks, Some experience in updating web content (web site updating), ERP (Intermedia), CRM (Advance), Bilingual (English/Spanish)

Serving and bartending Knowledge

Customer Service

Highly organized and possess exceptional people skills

JOB EXPERIENCE

Latino Multiservice Agency (August 2010 – March 2012)

Minneapolis, Minnesota

Phone: 612-***-****

Receptionist/Accountant-Assistant/Taxes Specialist:

Tax and accounting knowledge includes:

Experience in Tax preparation

Preparation of 1040 Form

A, B, C, D, and E Schedule Forms

1099-Misc, W-2,-SA, 1098-T, 1099-C, and 1099-G Forms

ITIN Preparation, Processing and filing (W-7 form and W7COA)

Filing an Amended (1040X form)

Experience with desktop, turbo tax, Pro series, and QuickBooks software

AP, AR, Payroll, reconciliation, etc. ß

G & E Incense and Accessories (July 2008 – July 2010)

Tucson, Arizona

Sales/Customer Service:

This was a part-time job, mostly general office duties and warehouse duties. I have four years of experience in incense manufacturing; 10 years in sales, training and development of new employees.

MGO Events, L.L.C. (August 2004 – August 2008) Nogales, Arizona

Tucson Arizona

Owner:

I specialized in organizing meetings, event designs, tablecloth rentals, floral design and management. I personally planned weddings, special dinners, and holiday parties. I would coordinate everything from location, rooms, audio, and visual needs.

Hospitality Experience;

Serving Lunch and Dinner, Set up tables, making reservations and bartending knowledge

Parrilla Suiza Mexican Restaurant (February 2004- June 2006)

Server and Bartender

Tucson AZ

Risky Business Restaurant (March 2004- May 2004)

Server

Tucson AZ

Vivace Fine Italian Restaurant (May 2004- September 2005)

Hostess and Server

Tucson AZ

Guadalajara Grill Restaurant (September 2005- April 2007)

Bartender and Server

Tucson AZ

NOTE. I work in 3 Restaurants at the same time.

Elegance on your Table, Inc. (August 1998 – August 2004)

Nogales, Arizona

Tucson, Arizona

Business Owner:

I specialized in weddings, corporate dinners, and private special events. I managed booking, production, and additional planning.

Pete’s Construction Company, Inc. (September 1995 – June 1998)

Nogales, Arizona

Secretary:

I have 13 years of experience in event design, customer service, and sales. I have two year of experience in tax returns, customer service via telephone and e-mail. I can accurately write, speak and read English and Spanish. I have computer skills for basic PC/MAC in Quick Books, Microsoft Word, Excel and Outlook.

Progresso Fideicomiso (May 1992 – June 1995)

Hermosillo, Sonora, Mexico

Executive Secretary:

I worked in one of the planning and development offices for the Sonoran Government. My office duties consisted of business travel planning, documentation, contracts, planning meetings, and coordinating and monitoring daily activities.

Education:

Interior Design Unico University of art Guadalajara, Jal. Mexico Degree 1987-1991

Lic in Economy Course Sonora University Hermosillo, Sonora México 1992-1993

Interior Design Course Art Institute Tucson, AZ. 1996-1997

H&R Block Tax courses Tucson, AZ. 2009-2012 (continuing education)

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