Information Technology Computer Science

RAMY SAMIR ABDEL-AZIZ

ADDRESS: *** ** **. ** *****, Cairo PHONE NO: 011********/022*******

E-MAIL: *********@*******.***

Date of Birth: 15-3-1993

EDUCATION:

University: Bachelor’s degree in computer science (Graduated Year: 2015)

(University of Wales – MTI University)

Major: Programming

Grade: Good Estimate

School: MAADI Canal Language School

English: Good Writing, Speaking & Understanding

TECHNICAL EXPERIENCE:

• Graduation Project: Android Application (E-ROSHITA) (2015) the objective of this project is to provide an Electronic Version of Prescription, which will be helpful for patients, doctors, and medicine Companies.

• Object oriented programming.

• Data structures & Algorithm.

• Web Developing.

• Artificial intelligence.

• Databases Management System (SQL).

• Data Communications.

• Computer Networks.

• Information Technology.

• Routing & switching.

• Windows Server.

• Software & Hardware troubleshooting.

• CCNA, MCSA, MCITP and MCSE Self Study.

• System Administration.

• Data Center Health & Safety Certified from DCPRO.

• Firewalls (FortiGate – Sophos – etc.)

• Network administration (OSI MODELS).

• Windows (all Versions).

• Network Security.

• Oracle – ERP SYSTEMS.

• ITIL v4 Foundations.

WORK EXPERINCE:

November 2018– Till Now Petromin Corporation for Oil & Energy Position: Head of IT Department

Job Role:

• Oversee IT department: responsible for managing the company’s IT department. Almost every task that IT departments personnel engage in, from performing routine system updates to installing entirely new elements, will need to be monitored and guided by the Head of IT.

• Implement IT polices, processes and procedures.

• Managing and reporting on allocation of IT budget.

• Identifying opportunities for team training and skills advancement.

• Vendor management: working with external vendors to support hardware and software. Responsible for establishing strong partnerships with those vendors to set clear expectations.

• Establishing service level agreements (SLAs).

• Ensuring contracts are in place to support the services provided by the IT Team.

• Develop strategies, select the right technology that enables the organization to move forward.

• Evaluate the IT department as a component of the company. Then collaborate with colleagues and departments head to develop strategies that will help the IT department better align itself with the company’s overall financial and corporate strategy.

• Monitoring all the systems and making sure they are up and running.

• Ensuring the right software and tools are in place to manage infrastructure.

• Oracle management oversees the implementation, optimization, and continuous improvement of the system to enhance operational efficiency and support data-driven decision- making.

• Cross-functional collaboration, collaborate effectively with various departments, such as operations, finance, marketing, and HR, to identify and address IT related challenges and ensure technology aligns with business needs.

• Vendor management: manage relationships with technology vendors and service providers, negotiating contracts, and ensuring cost-effective solutions and high-quality service.

• Budget oversight: develop and manage the IT budget, allocating resources efficiently to support strategic initiatives while controlling costs.

• Project management: lead and oversee IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.

• Disaster recovery and business continuity: develop and maintain robust disaster recovery and business continuity plan to ensure uninterrupted IT operations in the vent of disruptions of emergencies.

• Ensure that all the data, network access and systems are secure and protected.

• Regularly ensure backing up of systems.

• Work towards the user’s needs by identifying problem areas and implementing solutions quickly.

• Monitor performance of information technology systems to determine cost and, to make recommendations for improving the IT infrastructure.

• Building security strategies, firewalls, VPN, IDS/IPS.

• Scheduling meetings and training sessions with staff.

• Assisting with IT recruitment, training, and onboarding processes.

• Establishing professional relationships with staff.

• Working with H.O information engineers to find solutions to manage business activities.

• Researching and recommending new products.

• Identify the need for upgrades, configurations or new systems and report to management.

• Performing Servers Systems maintenance and repair.

• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices.

• Manage the physical environment of the server racks including cable management, documentation, labeling, and configuration of KVM switching for console and remote access.

• Coordinate with oracle support team for any network connection error.

• Manage Hardware’s and Networks at External Locations.

• Manage and review all required requests from users to application development team.

• Manage Firewall polices and web filters.

• Team Leadership, manage, mentor, and lead a team of IT professionals, providing guidance and support to ensure their growth and productivity and appraising their performance.

• Providing direction for IT team members.

• Identifying opportunities for IT team training and skills improvement.

• Motivating the IT team to achieve organizational goals. October 2017– October 2018 BENISHTY for Real Estate Investment Position: Assistant IT Manager

Achievements: Resolved critical technical issues related to System Performance, Viruses, Spyware and Spam related issues, Network & Internet Connectivity related issues, Application Conflicts

& System Bugs, Configuring & Updates Firewall.

Key responsibilities:

• Manage information technology and computer systems.

• Involved in all aspects of IT within business including SQL, ERP & CRM, Cisco Network, Help Desk, Websites, Servers, Network Security.

• Manage and monitor Active Directory, DNS, DHCP, File Server, Routers, Switches, Firewall, and connectivity.

• Performing Systems maintenance and repair.

• Design and monitor server backup processes.

• Reporting all incidents and creating availability report of all IT equipment and system.

• Participating in new projects and deployments.

• Analyzing causes and effects of all problems faced.

• Installing and performing minor repairs to hardware, software, following design or installation specifications.

• Maintaining record of daily data communication transactions, problems, and remedial action taken, and installation activities.

• Responsible for documentation of processes and procedures Monthly report of the action plan achievement.

• Build Reports by Crystal Report.

• Proficiency in all Cam Systems CCTV – DVR – NVR.

• Troubleshoot hardware, software, and network topology.

• Technology handover to end-users.

• IT inventory management.

• Prepare and implement system recovery plan.

February 2017 – October 2017 IMAGE Group for Real Estate Investment Position: Senior IT Specialist

Achievements: Installation, configuration, and maintenance of Windows servers, Cisco infrastructure system network components. Key Responsibilities:

• Analyzed system problems and performed troubleshooting. Key Performance:

• Performed maintenance on copy machines, scanners, printers, etc.

• Administrator of CRM system with connectivity covering 7 branches

• Performed troubleshooting, diagnosing, solving, and replacing parts.

• Configure and Administer network hardware, devices, services, infrastructure, and servers.

• Design and implement security rules using available tools.

• Ensure servers availability, performance, and security.

• Design and monitor Communications with locations.

• Managing Mail accounts on mail service provider’s office 365.

• Supporting Software and Hardware for Desktop Computers and Laptops with variable operating systems like Microsoft Windows, and Linux. And Apple OS.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.

• Help Desk Support of User Hardware and Software issues.

• Perform anti-virus administration.

• Documented the history of requests.

• Continuously up to date regarding software.

December 2015–December 2016 Military Service at Glorious Hotel & Club Ministry of Defense Position: System Administrator

Achievements:

• Managed complex IT Infrastructure Enhancement Projects

• Starting from initiation until closing, including network capacity and topology. Key Responsibilities:

• Managed the overall administration of Windows System applications.

• Developing and maintaining hotel system POS and Booking.

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