Customer Service Rep, Support Technician, Administrative Assistant

AUGUSTUS AGYAKWA

**** *** **********, ***** *****, NB, E7A-2A5

Phone: 506-***-**** Email: ********@*****.***

PROFESSIONAL SUMMARY

Dedicated customer service professional IT help desk and user support technician with solid experience performing a full range customer service and administrative functions. Dependable professional interested in seeking customer service, IT help desk and user support technician position with a reputable company. An expert communicator and able to resolves customer’s problems.

AREAS OF EXPERTISE

Excellent Communication skills

Customer Service

Problem Solving Skills

Team Work

Computer Applications

Interpersonal Skills

Data Entry

Punctuality

Good Listening Skills

Customer Focused

Empathy

Time Management

Organized

CAREER EXPERIENCE

Production Worker

Sunnymel S.E.C, Clair – Canada

01/2023 – To Date

Slaughtering of the poultry birds.

Evisceration of the poultry birds.

Packaging of the Poultry birds.

Customer Service Officer

Sarivakel Company Limited, Accra – Ghana

08/2016 – 12/2022

Interacts with customers either by phone or web and offers solutions to their problems.

Answering of electronic mails and enquiries.

Establish a rapport of trust with the customers in order to promote the products, services as well as retention of the customer.

Provide attentive, courteous and efficient customer service to clients.

Act as an expert or a professional on products and services to customers.

Analyze the need of customer’s accounts and billing information.

Cross selling and up selling of products.

Customer Service Representative

Teletech Ghana Limited, Accra – Ghana

01/2011 – 07/2016

Answering customer calls and assist in customer inquiries.

Effectively manage large amounts of incoming calls.

Provide accurate, valid and complete information by using the right methods or tools.

Handles and resolve customers' complaints, concerns.

Maintaining a positive and professional attitude toward customers at all times.

Communicating with customers through various channels such as email and online chat.

Keep records of customer interactions and transactions.

Develop a rapport with customers.

Cross selling and Upselling of Products and Promotions.

Take the extra mile to engage customers.

EDUCATION

Diploma in Business Information Systems

Association of Business Executives, United Kingdom

2006 – 2007

Senior Secondary School Certificate

Yilo Krobo Senior High School, Ghana

1997 – 1999

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