Support Specialist Customer Service

ANTOIN L. GREEN

Columbus, GA 803-***-**** **********@*******.*** LinkedIn

SUMMARY

Aspiring Information Technology Support Specialist with proven natural ability to identify issues, needs, and demands as well as finding ways to resolve them. Possess exceptional attention to detail, professional written and interpersonal skills, strong problem-solving skills, and critical thinking. Share Point Administrator as a soldier in the Army. Proven leadership with diverse levels of resource management, training, customer service, employee development and career development counseling. Served in the United States Army possessing an inactive SECRET security clearance. Have a broad understanding of operating systems including Windows 10, Vista, 7, and XP, Mac / Windows (98, XP, Vista) along with knowledge of networking to aid in improvements, optimization, and efficiency.

SKILLS

Team Leadership

Processes & Procedures

Remote Troubleshooting

Public Speaking

Information Analysis

Process Improvement

Resource Management

Internet protocol (IP)

Business IT Infrastructure

Technical Skills: Microsoft Office (2007, 2010, 2013) Access, Word, Excel, PowerPoint, OneNote, Outlook, Project, Publisher, Visio, InfoPath, SharePoint

EDUCATION & CERTIFICATIONS

Technology & Cybersecurity Training New Horizons Computer Learning Centers, Phoenix, AZ 2021

Cisco Certified Entry Networking Technician (CCENT) May 2018

Associate of Applied Science; Network System Administration DeVry University Phoenix, AZ 2017

Associate of Arts; General Studies Central Texas Killeen, TX 2015

COMPLETED COURSEWORK

CompTIA A+

CompTIA Network+

CompTIA Security+

MD-100T00 Windows 10

MD-101 Managing Modern Desktops (ILT/OLL)

CompTIA Linux+

Cisco Certified Network Associate (CCNA)

CompTIA Advanced Security Practitioner (CASP+)

WORK EXPERIENCE

SharePoint Administrator Tistatech Corporation Rockville, Maryland July 2022- May 2024

•Data preparation, data gateway, and data warehousing project skills.

••Knowledge of Structured Query Language SQL, SQL Server Reporting Services (SSRS), and SQL Server Integration Services.

•DAX language.

•Analyzing Data to use tools for Power BI

•Experience with BI tools

Network Engineer Nexstar Media Group Columbus, Georgia Jan 2022- April 2022

Maintaining computer networks including mainframes, VPNs, routers and other physical hardware

Installing and configuring network equipment

Creating firewalls and updating virus protection software and data security systems to keep data and communications protected

Monitoring computer systems to improve network performance for all systems

Troubleshooting, resolving, and communicating networking issues to other employees and management

Implementing disaster recovery procedures

Senior Instructor WTA-SVT Raytheon Kabul, Afghanistan Jan 2012 – Sept 2012

Providing instruction to various Heavy wheeled Vehicles

Maintained vehicle unit types such as Forklift, Dump-truck, Wrecker and Semi-truck vehicles alike.

Knowledge Manager MPRI Kabul, Afghanistan Oct 2010 – Jun 2011

Maintained government database information, filed and managed all reports, create data queries and maps with the use of ArcGIS, Google Earth, and Geoquest.

Managed all necessary important projects and workflow and priorities as well as ensured all personnel followed policy and even provided policy recommendations to leadership.

Performed quality control using the WEBTAS in order to provide overlays of civil information and ensure accuracy of data.

Tracked daily reports from the Provincial Reconstruction Teams, CMO periodic reports, and controlled projects for the Emergency Response Program (CERP). installing, configuring and upgrading SharePoint systems, managing system operations and services, helping to train and support business users on SharePoint usage and backing up SharePoint data.

Instructor / Curriculum Writer; New Equipment Training (NET) MPRI Kabul, Afghanistan Jan 2010 – Aug 2010

Provided platform instructions for better understanding of operation of the HMMWV and Light Tactical Vehicles (LTV) after presenting the up-armored HMMWVs to the Afghan National Army.

Assisted the team leader in planning and evaluation of all UAH training in accordance with USG approved POI lesson material.

Informed leadership of all coalition forces’ and the team activities that influenced execution of the mission.

Strategic Institutional Facilitator MPRI Iraq Apr 2008 – Jan 2009

Worked alongside the U.S. Military Coalition Forces-advice Iraq Security Forces (ISF) on how to operate institutional training for Iraq soldiers at all training levels.

Advised training focused on mentoring ISF trainers, leaders, and commanders on training programs and the implementation and execution of building up teams and future leaders.

SharePoint Administrator US ARMY Ft Jackson, SC Korea Dec 2006 – Jan 2008

Installing the SharePoint platform, integrating applications, and creating libraries.

Adding users, controlling access to document libraries, and setting permissions.

Performing maintenance of the SharePoint platform, servers, and intranet.

Troubleshooting and resolving SharePoint issues or malfunctions.

Providing SharePoint support and end-user training.

Performing data retrieval and backup procedures to prevent data loss.

Ensuring sufficient storage space by performing clean-ups and archiving data.

Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences.

Maintaining network infrastructure, as well as managing encryption, security zones, and firewalls.

Keeping up to date with SharePoint developments and performing version updates and upgrades.

Gap from 2013-2022

2011-2014 Stationed in Germany spouse is active-duty soldier, Spouse Deployed to Afghanistan. Took care of son 3 years old.

2014-2017 Stationed in Phoenix, Arizona spouse went to United States Army Sergeant Major Academy.

2017-2018 Stationed at Ft. Sill, Ok Spouse was the G-1 at Headquarters

2018-2019 Station in Virginia Spouse worked at Pentagon.

2020-2021 Covid-19 shutdown a lot of places.

2019-2022 Station at Ft. Benning, GA spouse work at 30th Replacement BN, CSM

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