Customer Service Shift Supervisor

Bronwyn Burgess

****************@*****.*** 505-***-**** Rio Rancho NM

WORK EXPERIENCE

Subway IP LLC May 2018 – May 2020

Manager / Sandwich Artist Rio Rancho, NM

Duties included; prepping food, kitchen, dining area, and work stations each day for effective productivity. Managing employee breaks/lunches to ensure an efficient daily schedule. Handling safe deposits/withdrawals as well as balancing tills for open/closing shifts. Organizing the storage and use of received perishables to reduce waste as much as possible along with efficient ordering of stock. Maintaining effective customer service to ensure prompt delivery of ordered items while maintaining a welcoming atmosphere. Managed marketing of cycled products/promotions through displayed advertisements. Starbucks July 2020 – April 2023

Shift Supervisor / Barista Bernalillo, NM

Duties Included; provided prompt customer service within the allotted company time frames while maintaining a clean and efficient working environment. Assisted baristas in scheduling/covering break and lunch periods to maintain productivity and efficiency of service. Balanced tills/store safe and making deposits/withdrawals from the safe for each shift. Delegated employees to areas in need of support throughout each shift to sustain the highest quality service. Memorized menu items, add-ons, substitutions, and limited specials to reduce processing times. Balanced service between the cafe and the drive through. Received customer orders and entered them into the store systems. Familiarized myself with the store systems and databases for optimized usage of company software.

Ross Dress for Less May 2023 – November 2023

Associate/Front end Manager/Area Supervisor Rio Rancho, NM

Coordinated with staff/supervisors the daily needs of the store to ensure smooth operation of all areas. Remained flexible to accommodate the needs of the store. Stayed within the top three employees for check-out times (C.P.R.) while maintaining customer service as a priority. Verified receipt/transfer of truck deliveries, corporate monetary collections, safe deposits, till amounts, returns, etc. Retained focus on the state of each department within the store to efficiently delegate employees to areas of need minimizing zoning after store closure. In charge of correspondence via store email for continued communication with district manager/corporate. Participated in company conference calls representing my store. Effectively set up merchandising displays within company time frames. Cooperated with cleaning staff to retain cleanliness of commonly used areas/items. Utilized company scheduling systems, time cards, time-off requests, as well as other company programs.

CERTIFICATIONS, SKILLS & INTERESTS

Certifications: Food safety training, first aid training, partner of the quarter (Starbucks)

Skills: Effective customer service communicator, utilized a broad spectrum of company software/register systems, task delegation/management, team oriented References :

Samuel Lacy: Former Co-worker 505-***-****

Faustino Cervantes: Former Manager: 505-***-****