Human Resources Resource

Patricia Clowers

Spartanburg, SC, ***** • 973-***-**** • *********@*****.*** • LinkedIn

OPERATIONS MANAGEMENT – HUMAN RESOURCES & LOGISTICS

Proven leader in human resource management, logistics, and operational improvement, with a demonstrated ability to deliver results in fast-paced, complex business environments. Proficient in managing cross-functional teams, implementing cost minimization strategies, and driving process improvements. Adept at developing and executing health and safety policies, reducing safety risks, and ensuring regulatory compliance. Track record in improving stakeholder engagement, enhancing staff competencies, and managing financial resources. Experienced in managing domestic operations and streamlining import / export procedures. Captured $16,000 in revenue by rectifying poor reconciliation practices at HootOwl Truckin.

AREAS OF EXPERTISE

Human Resource Management Employee Benefit Programs Data Security & Auditing Project Management Operational Leadership Record Keeping Regulatory Compliance Stakeholder Engagement Quality Assurance Process Improvement Operational Excellence Cost Minimization Continuous Improvement Documentation Strategic Logistics Management Cross-functional Collaboration Health & Safety Training & Development

Improved stakeholders’ engagement and satisfaction by 97.8% by amplifying shipment-level communication between Hellmann and all clients, carriers, and vendors. (HELLMANS WORLDWIDE LOGISTICS)

Strengthened staff competencies to manage tasks and enhance overall business excellence by tailoring and leading hands-on and classroom training programs. (FEDERAL EXPRESS – MIAMI, FL)

Improved organizational capabilities by 20% to effectively tackle health and safety incidents by organizing and enacting health and training plans. (ADIDAS – SPARTANBURG SC)

PROFESSIONAL EXPERIENCE

ADIDAS – Spartanburg SC

HEALTH & SAFETY PROJECT COORDINATOR - 2023

Formulate, enforce, and manage health and safety strategies for multiple projects, minimizing on-site incidents and ensuring timely completion and delivery. Identify and resolve various health and safety issues, maintaining seamless project operations and achieving set targets, while liaising between various key stakeholders. Provide pre-construction information to cross-functional teams, managing projects efficiently and implementing a robust risk management structure. Envision, develop, and employ effective policies and guidelines, reducing safety risks and directing incident investigation processes.

Selected Contributions:

Ensured compliance in site welfare facilities by conducting over 20 site inspections and safety checks, along with comprehensive construction risk analyses.

Maintained accurate records of safety-related incidents, assuring a 80% reduction in repeat incidents through the development and implementation of robust incident management action plans.

HELLMANS WORLDWIDE LOGISTICS – FL

IMPORT COORDINATOR / OCEAN FREIGHT - 2022

Oversaw freight charges for over 30 weekly shipments, validating and accounting for additional incurred charges such as driver waiting time, demurrage, and detention. Adhered to company standard operating procedures and customer / regulatory requirements, effectively processing shipments weekly and promptly addressing any issues. Ensured timely release of products by diligently paying carriers and Container Freight Stations (CFS) and preparing required documentation for transactions monthly.

Selected Contributions:

Streamlined freight operations for 177 shipments monthly, ensuring adherence to all relevant internal and external standard operating procedures and regulatory requirements.

Enhanced compliance rate with international regulations by 35%, executing documentation and audit practices in import operations.

FEDERAL EXPRESS (FedX) – Miami, FL

INTERNATIONAL OPERATIONS MANAGER - 1997 – 2021

Devised and executed comprehensive strategies to manage domestic ground operations, orchestrating staffing functions for team of 4-6 professionals. Uncovered individual improvement opportunities, revolutionized bespoke retraining programs, and collaborated with staff to outline targets and action plans, boosting employee performance by 98.9%. Streamlined recruitment processes, conducted rigorous drug and proficiency tests, and spearheaded background investigations for prospective hires. Assisted with insurance / benefits inquiries, securing appropriate coverage by processing paperwork for new hires and liaising with benefits specialists. Ensured timely payments by reviewing / evaluating electronic payroll records, gathering and recording critical payroll data for 100% workforce.

Selected Contributions:

Accomplished defined targets by directing, mentoring, and encouraging a team of 60 employees, fostering operational performance.

Enforced recognition programs, organized social events, amplified employee training, and improved communication while enhancing employee morale and productivity by 99%.

Boosted operational efficiency by 98.7% through strategic supervision and rectification of organizational operations, enhancing business excellence.

Ensured SOP's ISO compliance and adherence to Government Regulations through systematic audits, leading to establishment and implementation of local operating procedures.

ADDITIONAL EXPERIENCE: Intermediate Accountant, Phillips-Van Heusen

EDUCATION & CREDENTIALS

Business Administration / Human Resources Barry University, Miami, FL

PROFESSIONAL DEVELOPMENT

Employee Coaching Behavioral Interviews

Diversity Workshops and Applicant Screening Techniques

Benefits Programs Customer Relations

Leadership Training

Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite

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