Team Members Customer Service

MONA CAMARILLO

**** ******* ***** **. ***********, TEXAS 78520

956-***-**** ********@*******.***

To obtain a position where I can motivate team members, and be a better mentor.

As a leader I am able to assist with Coaching, advice and guide my team members.

AUGUST 2016 – PRESENT

TEMP TEAM LEAD-TTEC WORK AT HOME

Assist and review Medical health plans

Ability to receive and express detailed information through oral and written communication

Verify insurance, benefits, coverage and eligibility

Educate employees about financial liabilities before and after services

Review Doctors orders and forms for approvals

Knowledge in Medical terminology

Coach other agents on their calls

KRONOS tracker

Evaluate agents on performance

Guide and Teach others new material

Complete QA audits

Assist in other Projects when needed with bilingual roles

Mentor, train and coach others

Engage and support my team

MAY 2014 – APRIL 2020

ASSISTANT STORE MANAGER, Shoe Carnival

Assist with daily management responsibilities to the store

Supports Total customer service responsibilities ensuring customer needs are met

Assists in managing cash and inventory control

Supervises associates and delegates tasks to ensure productivity

Helps maintain the store and department standards

Understands and ensure Shoe Carnival policies and procedures are followed

August 2012-December 2016

Substitute Teacher, Brownsville Independent School District

Follow regular teacher’s lesson plans in a way that ensures consistency and optimal learning and that encourages students to participate

Assign class work and homework as necessary

Modify teaching styles to fit the learning styles of various students

Maintain a well-managed classroom and positive learning environment

Supervise students out of class such as in the hallways and in cafeteria

On long term, create lesson plans, grade class work, homework and attend parent-teacher conferences

2007-2012

BACHELOR’S IN INTERDISCIPLINARY STUDIES (EC-6TH GRADE BILINGUAL), UTB/TSC- CERTIFICATION (PENDING)

2002-2006

DIPLOMA, James Pace High School

•Knowledge in Computers, fax, scanners, copy machines, printers

•Knowledge in data entry, word processing, email and record management.

•Typing skills 48WPM

•Bilingual (English and Spanish)

•Certificate in build program for Trainer 2022

Contact this candidate