Support Services Pega Developer

Nagendra Pilla Senior PegaDeveloper

Email: ****************@*****.*** Mobile: +1-945-***-****

Executive Summary

Skilled Pega Developer produces diverse and successful solutions for varied clientele. Agile creator of curated software solutions designed to precisely fulfill customer needs.

Enthusiastic provider of impactful design and support services from initial planning phases through post-deployment support needs. I have exposure to both Waterfall and Agile Methodologies. I consider myself self-motivated, flexible, dedicated, approachable and quick learner.

Professional Snapshot

Over 15+ Years of experience in the IT industry which includes developing BPM applications with PEGA PRPC, Java,J2EE and knowledge on various domains Banking & Finances, Mobile Baking, Manufacturing, and ecommerce industries.

Certified as a Senior System Architect (CSSA) in PEGA, Proficient in PEGA Implementation cycle. The Implementation cycle includes PRPC Development, Testing, Bug Tracking, Fixing and Deployment.

Developed the hierarchical class structure based on PEGA best practices and Guardrails, security rules based on role and privileges, Configuring Agents, Service rules, Connectors, Data model, Process flows, Business logic definition and User interface Design using Smart Build BRE of PRPC.

Expertise in PEGA Rules Process Commander (PRPC) Case types, Flows, Flow Actions, Harness. Designed Agents, Job Schedulers, SLAs, and Correspondence to meet the goals and achieve productivity by using available resources.

Experience in troubleshooting and performance tuning of PRPC applications using Rules Inspector, Clipboard, Tracer, PAL, and Log analyzer.

Experience in building and implementing SOAP/REST web services and consuming external Webservices from PEGA PRPC by creating Service and Connector rules.

Experience in migrating rules across various environments by creating Product rules. Experience in creating Report Definitions, Data pages in PEGA to retrieve data and process transactions.

Good experience in working with team members from vendors, product owners and internal departments to coordinate activities across multiple applications.

Ability to manage multiple project tasks and deadlines along with troubleshooting skills to facilitate effective and efficient resolution for problems.

Performed Unit and Integration testing on Web services implementation via Soap- UI and Postman tools.

Proficient knowledge in many areas of PRPC which includes Activities, Data transform, Decision rules, DSS, Binary Files, Function and Reporting features.

Having good knowledge in RDB methods, File listener, Work queue/Work group

Created Decision rules like Decision table, Decision tree when condition, Map Value Declarative Expressions, Constraints and Obj-Validations.

Having very good knowledge in Remote tracing, Admin studio

Areas of Expertise

BPM

PEGA-PRPC V6x,7.1,8.1,8.7.1

Languages

Java 1.4, J2EE, KonyIDE Mobile

development

Pega Frameworks (Known)

CLM&KYC, Sales Automation

Application Server

Tomcat, Web sphere, and WebLogic

Databases

Oracle, MySQL, DB2

Automation

Selenium-WebDriver (Java)

Tools

Soap UI, Postman, Jira, Eclipse IDE

Methodologies

Waterfall, Agile/Scrum

EMPLOYMENT RECORD:

●Worked as technical lead in the Capgemini from Feb-2023 to till May-2024

●Worked as Team lead in the Kumaran System from April-2022 to Jan-2023

●Worked as Associate Consultant for Tata Consultant from May-2016 to March -2022

●Worked as AssociateTechnicalLead in KonyIT ServicesPvt.Ltd from March-2011 to May -2016

●Worked as Associate in the Cognizant from Oct-2008 to Mar-2011.

●Worked as Software Engineer in Hexaware from Aug-2007 to Sept-2008.

Academics

•Master's in computer applications (MCA) from Andhra University.

•Bachelor of Science from Andhra University

Key Accomplishments

•Worked on the Client Premises along with business owners and sorted out functional requirements and converted them into technical aspects.

•Streamlined the process by creating documents like Application understanding, Low level design document, Client induction document.

•Worked on multiple Banking &Finance projects with good domain knowledge.

• Educating and training the team with the new processes.

•Very good in exploring applications and successfully moved them in to production environment when there is no scope of any documentation about that application.

ANNEXURE OF PROJECTS:

Organization: Capgemini

Project Name1: SME Credit Lending,SAUDI-Arbia

Client: Saudi British Bank (SABB) Duration: Feb-2023 to May-2024

Role: PegaTeam lead

Project Description: SME credit lending wants to overcome the current process of manually applying for credit lending and Loan Disbursement process. This process states that disbusement of loan to the customer’s account.the type of the loan is verified whether its Isalamic loan or covectional loan.Once RM confirm that loan lines availablity in HUB and Securitires documents in HUB.the Ops team will caryy out control limit,LNL and security verification .passing this step will trigger the request to Corporate suppor (CIB) team to initate the Commodity Process & Murabaha sale contract. In case the verification fails request is sent back to RM for Loan line creation.

Key Responsibilities:

•Worked with the Business users, Business Leads and Business Analysts to define business requirements for designing, testing, and building Pega systems solutions to meet those requirements.

•Coordinating with testing team members to clarify all the doubts.

• Worked on PRPC OOTB rules like sections, harness, controls, portals, report definitions, when, data transform, decision table, flow, flow actions, declare expressions, SOAP integrations, activities, service declarations, file listeners, and agents.

Debug application using clipboard, tracer, UI inspector and loggers.

Developed activities, steps, methods and error handling.

Creation of Work Objects and Process flows according to the customer requirements.

Designed and implemented complex user interfaces using Sections, Harness and HTML stream rules.

Extensively used REST-Connectors to integrate with external web services.

Closely worked with system analyst and system architects on project requirements before design and coding phase.

Worked on integrating application with third-party systems using integration-connectors like SQL and SOAP.

Worked on performance testing of application during releases and analyzed system logs and alerts using Dyna trace tool.

Analyzing business requirements and converting it into Functional requirements.

Worked on moving the code to higher environments and production deployment.

Worked with cross functional teams and external systems while interacting with them for service consumptions.

Participated extensively in designing application security, which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.

Excellent verbal and written communication skills, comfortable with interacting with people from all levels and various parts of the business.

Created Class structure, Workflows and Rule sets in Pega PRPC.

Expertise in analysis, design, development and managing Workflows, Class Structure design, User Interface (UI), creating various Flow Actions, Activities, Correspondence rules, Security in the PRPC application.

Ensured that the business and technical architecture of the delivered solution related to Pega PRPC (Pega Rules Process Commander) matches customer requirements.

Interacted with Business users to understand Use Cases and requirements.

Created Decision Rules (When condition Rules, Decision Tree Rules, Decision Table Rules and Map Value Rules) and Declarative Expressions as per the requirements.

Created Correspondence rules and SLA to send Email and letter notifications to appellants on approval or rejections.

Be able to develop and enforce standards and best practices.

Excellent organizational skills, logical and efficient thinking and strong attention to detail.

Demonstrated ability to proactively identify, address and resolve complex business issues.

Environments: PEGA PRPC 8.6.1, Oracle DB, Confluence, JIRA, Service Now,SOAP-UI

Organization: Kumaran Systems

Project Name2: LCMS-Fraud Investigation Client: CIBC-Canada

Duration: April-2022-Dec-2022.

Role: PegaTeam lead

Project Description:

This process outlines the LCMS Fraud Alerts which prompts an investigation by the Fraud investigator to determine if an application passes or fails the review and is reported on Citadel. Daily, Fraud Investigators will monitor and investigate.

Citadel alerts. The Fraud Investigator will review the credit application and landing documents in support of their investigation. Fraud Investigator reviews applications for potential fraud red flags. Capture results of the investigation in the FCI tracker, loan notes, and emails with the summary outcome to other teams.

Environments: PEGA PRPC 8.6, Oracle DB, JIRA, Service Now.

Key Responsibilities:

•Working in Pega center of excellence (COE) team to provide support of the functional and technical guidance for transformational initiatives that use Pega technology in CIBC Project.

•Supported end-to-end user acceptance testing for developed products to support client satisfaction and address complaints.

•Designed and implemented technical solutions for various business process management tasks.

•Designed enterprise-grade solutions for large-scale clients, customizing various metrics and characteristic each client's needs.

•Lead the team of 5 junior developers for the CIBC Application and trained them in to pega.

Organization: TCS

Project Name3: PWI-Migration & Wire Payments Client: Truist Bank-US

Role: Pega SrDeveloper

Duration: July-2020 to March-22

Team Size: 5, Environment: Pega 8.1, Web Sphere, Tibco.

Project Description:

PWI Migration application migrated the existing BBIT customer profiles into the Truist bank. Based on the customer types it will create the Profile id and generate the Welcome for Auth Representative. once

AR received the Profile id, then he can change the PIN through IVR and can initiate the WIRE transfer later.

Environments: PEGA Pega 8.1, Oracle DB, Confluence, JIRA, Service Now.

Key Responsibilities:

Participated in design discussions and the internal/external design review with the Scrum Team

Created Process flows, and Properties based on the requirements.

Extensively worked on the Integration part of the Pega PRPC

Worked on the Connect-REST and Connect-Soap rules.

Worked with Clipboard and Tracer tools extensively to trace hard to find defects.

Building and Configuring case management applications by defining multiple stages and processes.

Created reports using List View, summary view and report definition rules.

Followed Pega Guardrails in implementation of the application.

Developed Connect REST rules to support the interactions between PRPC and external systems.

Involved in planning and execution of unit testing and user acceptance testing.

Prepared analysis and application deployment documents according to the PRPC coding standards.

Worked with QA for testing and resolving defects in different level of application cycle such as DEV, QA, UAT and PROD.

Used HP-ALM Quality center for issues and project tracking.

Unit tested and supported QA testing of applications.

Worked on fixing the defects.

Implementation of reports like List view, Summary view and report definitions using PEGA to show the reports available to business users and top management.

Created product rules and migrated zip files from development to SIT, UAT & monitored.

Worked within agile methodology and Scaled Agile.

Preparation & Execution of unit test cases and troubleshooting and debugging.

Worked on running Preflight for case management application for variances with Guardrails, best practices and browser compatibility.

Participated in daily stand-up calls, Backlog Refinement discussions, Sprint Planning and grooming And Sprint retrospective meetings.

Participated in the quick Reviews given to the Scrum Team.

Creation of Work Objects and Process flows according to the customer requirements.

Worked with Agent rules and monitoring of it.

Demonstrated ability to proactively identify, address and resolve complex business issues.

Project Name: 4

Vodafone Digital Automation Client: Vodafone, UK

Duration: June-2019 to June 2020

Role: Pega SrDeveloper

Team Size:5;

Environment: Pega Rules Process Commander 8.1, JIRA, Service Now.

Project Description: Service T: this application can be useful for creating the automatic Case creation process of various case types based the subject line of the attached csv mail. It will create around 26 case types and each case type passes through validation, Processing, Completion stages. Once Bulk admin operator validates the fields of the sheet, he will move the case to respective next stages of the case.

Customer Credit Assurance: Customer Credit Assurance team send a .xls password protected sheet from the mails box, pega application will needs to extract that that file and parse those values and create the cases for each individual row in the sheet. The fields which exist in the sheet need to be displayed in the case data. Once the CCA operator logs into the System, he can be able to see the cases in his work queue and needs to be moved into subsequent stages of the case.

Key Responsibilities:

•Operated Agile development environments focused on frequent iterative releases and integration of user feedback.

•Involved in estimating of project requirements, User-Story discussions, Sprint Reviews

•Developed team communications and information for meetings.

•Conducting daily standup meeting and get the updates from the offshore team and provide the required guidance to team to achieve the sprint goals.

•Creating the Release notes, release related documentations and moving the code to higher environments and participating in live implementation plan

•Use Stories implementation.

• Implemented generic process for handling service failures. Involved in the defect fixing phase.

Project Name: 5 Lloyds Banking Group

Client: Lloyds Bank, UK

Duration: July-2016-June 2019(Onsite UK)

Role: Pega Developer

Environment: Pega Rules Process Commander 6.0, Service Now, SOAP UI

Project Description:

AWD is an legacy automated work flow managing application, we migrated this application in to PEGA case management using the CPM framework.there are couple of process Accout Closure Change of Address,Change of Name, ISA,CashISA,JuniorCash ISA, Help to Buy, Insurance all these process are created by case types and respective cases are moved in to WB, once Agents login to the system they are able to see the all of these cases and routing in to appropriate Manger to move the case for further stages.

Responsibilities and Contribution:

•Analyzing the Use case Documents and BR Documents.

•Use Case implementation.

•Implementing the business rules and validations.

•Creating the Sections, Flow Actions and when rules.

•Writing Custom CSS, HTML and JSP.

•Worked on the Activities and Correspondence

Project Name:6

Organization: KonyITServiceLtd

Client: CITI Bank APAC-EMEA

Duration: July-2011-May-2016

Role: Kony IDE Devloper (Mobile Platform)

Project Description:Citi Mobile is a mobile banking solution that allows you to access your account using a mobile device, to view account related information, transfer funds, pay bills and much more.

Smart Banking features:

Citibank World Privileges – Whether here or abroad, you’ll see all dining, travel and shopping offers near you. Get maps for participating establishments!

Find My Citi – Locate ATMs, branches and Citi gold centers near you.

Transfer - Transfer funds between your accounts, including currency exchange at Citibank’s rate. Instant money transfers to other Bank’s accounts (through IMPS).

Account Details- View account information, including latest transactions. Request for Statement on E-mail and much more.

Payments - Pay mobile, Internet, television, utility and other bills.

OTD - Open time deposits.

FX Rates - View Citibank’s current exchange rates.

Promotions -The latest Citibank promotions.

Rewards Redemption – Redeem rewards items and miles.

Environment: JavaScript,Java,Websphere,Orale,KonyIDE,KonyMiddleware

Project Name:7

Organization: Congnizant.

Client: American Express

Duration: Sep-2010 to March 2011

Role: Java srDeveloper

Project Description : This application enables American Express to capture applications online for 19 international markets. E-apply provides the online CreditCard Applications (Corporate, Personal, Co-brand), promotion sign-off forms, Upgrade offer applications, Bank loan processing. The Customer data captured on the web is stored in the E-acquisition database page by page.

The information so captured from the applicant should be aligned in the format as accepted by the downstream systems (i.e. GNA/SWAP/Capture Agencies). The scope ends with sending the applicant information to the downstream systems. The applicant information is temporarily saved in E-Acquisition and is sent to GNA or Intermediary Capture Agency at regular intervals through the batch process

Roles & Responsibilities:

Developed JSP pages, for user interaction.

Done Validations using Validation Framework, Action components

Deployed application on Jboss 4.0.2

Involved in Unit Testing and Integration Testing.

Environment : Struts 1.1, jsp, Jdbc, Jboss 4.0.2,CMAX,DB2

Project 8 : NIKE-DCIT Production Support

Client: NIKE,USA

Duration : April 2009 – Aug 2010

Role: Java Developer

Nike is the company to manufacturing shoes and various sport wares and having the shops online applications to sell these products across the glob. Nike sells their goods by different modes, NikeStores, eComm Applications, Physical stores etc. Nike DCIT – Support, gives the support to all eComm applications and Nike Store applications, It is containing mainly four groups, Nike Store, Batch Jobs, Nike ID and OMS (Order management System). Nike Store and Nike ID are the sites which are the one of the ways to sell out the Nike goods form various regions. Batch jobs are batch jobs running daily time to time according to business requirement needs, which are the script files to move the data one file to another and getting the data from one to another as well. OMS is the data base system, where the orders are placed in NikeID. It will maintain the status according to order fulfilment process.

Roles & Responsibilities:

Supporting various applications of NIKE across the glob by 24/7

Data Supporting Issues resolving (Tickets) by day to day according to severity (SL1, SL2, SL3 and SL4).

Continuously monitoring the batch jobs.

Involving to pare the daily score cards of various regions.

Providing support to PCAT tool issues and all Nikefront-end issues.

Environment : Java 1.5, ATG 9.0,Oracle 10g, JBoss, Eclipse,JSP, SQL, JDBC, SVN

Other Projects :

Project 9 : DealerAskForFord

Client: FORD Motors PvtLtd,USA

Duration : Nov-2008 -March-2009

Role: Java Developer

Environment : Java 1.4, SOAP Services,Eclipse,JSP, JDBC,

Project 10 : Airline Core Systems Solutions

Client: Unisys Corporation, Eagan, USA

Duration : Aug -2007 to July-2008

Role: Java Developer

Environment : Java 1.4, Eclipse,JSP, SQL, JDBC, SVN

Contact this candidate