Customer Service Call Center
Resume:
Kimberley Rissmiller
San Antonio, TX *****
*********.****@*****.***
LOVE animals and Have Dog Handling, Daycare and Boarding Experience. Also Have over 30 years experience in various areas of Call Center and Customer Service. Am a Domestic Violence Survivor and ready to work. Look forward to joining your team.
Thank you
Authorized to work in the US for any employer
Work Experience
Domestic violence survivor
Various - Various
January 2014 to December 2023
I am a domestic violence survivor. I have had to move quite a bit not only sometimes from City to city but from state to state. That is why my resume at times at each job looks a little spotty. For the most part that is the cause of it. Once I complete my relocation to the Houston Texas area it should all be behind me Canine Coach
Dogtopia - nj
April 2023 to September 2023
I completed the Canine Coach 1 Training. Daycare, playroom and boarding. From teacup to mastiff sizes. Had to leave due to a Domestic Violence Situation now behind me. Always wanted to and still do own my own rescue.
Customer Service Representative
Career Transition Specialists - Parlin, NJ
February 2023 to April 2023
Inbound and Outbound calls to Professionals interested in becoming Franchise and Business owners. Dog Daycare Attendant
Camp Bow Wow - Asheville, NC
December 2022 to February 2023
Daycare, playroom and boarding. From teacup to mastiff sizes. Had to leave due to a Domestic Violence Situation now behind me. Always wanted to and still do own my own rescue. Qualifier
Pearse Consulting - Palm Harbor, FL
January 2020 to July 2021
Outbound B2B calls to help businesses get on the GSA schedule and generate a new stream of revenue with having the Government as a major client.
Quota is 150 calls minimum a day, and 5 appointments set as a minimum per week Currently working from home since early April 2020 due to covid-19. Moved to New Jersey. And had some family health problems. Some Covid related. Appointment Setter
Solarmax - Holiday, FL
July 2019 to January 2020
outbound COLD calling to set appointments for solar and a/c Customer Sales Representative
Healthcare National Marketing - New Port Richey, FL November 2018 to April 2019
Inbound and Outbound Sales. Helping potential customers CSR
Family Dollar - Fayetteville, NC
August 2017 to March 2018
Greet customers. Sell. Upsell. Inventory.
Moved back to Florida.
Customer Service Representative
IntelliMark - New Port Richey, FL
April 2017 to June 2017
Inbound and Outbound energy sales.
Moved to NC.
Collections Representative
Cfs llc - Holiday, FL
January 2017 to April 2017
Inbound customer service and collections. Call center Education
College prep
Madison Central High School - Old Bridge, NJ
September 1980 to June 1984
Skills
• assignment/ueelk7evqaydz7ow CRM Skills with Salesforce -- Completed October 2019 Knowledge of Salesforce objects, fields, and processes. Full results: https://share.indeedassessments.com/share
• B2B Sales (2 years)
• profile/8cb2c9f0b6f93a4e14faeb6a03df7feeeed53dc074545cb7 Written Communication -- Completed June 2019 Measures a candidate's ability to convey written information using proper grammar rules. Full results: https://share.indeedassessments.com/share
• Pet care (3 years)
• profile/0b630adfc8eea293ba3dc0e874fb2e9beed53dc074545cb7 Call Center Customer Service -- Highly Proficient May 2019 Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share
• Time management (10+ years)
• Telephone Skills (10+ years)
• Negotiation
• Account Management
• Customer Support (10+ years)
• English (10+ years)
• profile/ b8dcbab8e3cc26b15af69dfdaf4eca6eeed53dc074545cb7 Call Center Customer Service -- Proficient July 2019 Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share
• Internet Research (3 years)
• Microsoft Excel (3 years)
• Cold Calling (8 years)
• assignment/o9ryzrstvq26kdnt Customer Focus & Orientation -- Familiar April 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share
• Data entry (10+ years)
• Animal care (4 years)
• CSR (10+ years)
• Customer Service (10+ years)
• Filing (10+ years)
• Microsoft Office (6 years)
• E-Commerce (1 year)
• Computer skills (10+ years)
• assignment/vxwn0ee4lmud8ymn Scheduling -- Familiar June 2019 Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share
• Upselling (4 years)
• Inside Sales
• Communication skills (10+ years)
• Inventory
• Microsoft Word (10+ years)
• Call Center (10+ years)
• skype (2 years)
• Outbound Sales Assessments Call Center Customer Service -- Expert April 2019 Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https:// share.indeedassessments.com/share
• Sales (6 years)
• Salesforce (4 years)
• profile/1439d8cbff8e021b9240481af3601b9deed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• assignment/qvmhzve7xabquopx Customer Focus & Orientation -- Proficient May 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/ share
• Animal restraint
• Guest services
• Typing (10+ years)
• Telemarketing (10+ years)
• Dog Handling (3 years)
• Animal Care
• Kennel Experience
• Customer service
• Clerical experience
• Guest services
• Inside sales
• Outbound sales
• Cold calling
• Animal restraint
• Windows
• Customer relationship management
• B2B sales
• CRM software
• Supervising experience
• Adobe Acrobat
• Hospitality
• Front desk
• Upselling
• Marketing
• Order entry
• Leadership
• Animal handling
• Pet Sitting
• Kennel experience
• Dog handling
• Pet care
• Call center
• Banking
• Customer support
• Account management
• Computer skills
• Communication skills
• Google Suite
• CCTV
• Hotel experience
• Time management
• Organizational skills
Certifications and Licenses
Driver's License
Contact this candidate