Administrative Assistant Customer Service
Resume:
Danielle Morning
Milwaukee, WI *****
****************@*****.***
Willing to relocate: Anywhere
Work Experience
Mail Processor
United Parcel Service UPS - Tolleson, AZ
August 2022 to May 2024
Have to process mail then put mail on the assembly line to go out to customers in a timely manner Administrative Assistant/Receptionist
DDD Department of Economic Security (Contracts)-Staff Logic - Phoenix, AZ November 2018 to July 2022
• Processing Background checks for DDD Vendors and emailing response to vendors, first point of contact with employees, answered multiple phone lines, filing, scanning confidential contracts and central Registries, Assisting supervisor with OVA folders,IPA files, Preparing mail, Scanning, labeling, and filing HIPAA documents
Packer/Shipper/Inventory
Gatorade - Tolleson, AZ
May 2018 to September 2018
Tolleson, AZ May 2018 to September 2018
Lifts, carries, pushes and pulls packages on a continuous and repetitive basis for approximate four or more hours.
• Made and cut boxes for Gatorade to be packed and shrinkwrapped,unload pallets, scanned labels and any other warehouse duties that needed to be done.
• Review records and comply with established procedures for storing product.Place order items on a pallet, Processed orders
• Report all discrepancies,damages,and other issues.Maintain department productivity and accuracy goals
• Verify all merchandise deliveries are compliant and accurate to company standards Administrative Assistant/Receptionist
People Ready/Labor Ready - Phoenix, AZ
March 2017 to June 2018
CHECK AND SEND OUT EMAILS TO CUSTOMERS FOR JOB ORDERS, FIRST POINT OF CONTACT WITH EMPLOYEES, ANSWERED MULTIPLE PHONE LINES, FILING, SCANNING,FAXING PAPERS,INTERVIEWED AND HIRED POTENTIAL EMPLOYEES
Customer Service Representative
First American Home Buyers Protection - Phoenix, AZ October 2013 to November 2017
Set up appointments for customers with technical difficulties with appliances Send out technicians to home
Work two different screens
Follow up with customers
Packer/Inventory Specialist
Macys Warehouse - Goodyear, AZ
August 2013 to January 2016
Goodyear, AZ August 2013 to January 2016
• Had to pick, pack, and select orders in a timely fashion, scan packages before shipping
• Identify and report on any safety concerns
• Audit uploaded daily shipping data
• Identifies,researches and corrects bad data from scanner uploads
• Handles clearing orders and working displaced spots for multiple stations
• Reports and follow-up with management
Customer Service Representative
Strategic Alliance - Glendale, AZ
June 2008 to August 2013
-PROVIDED EXCELLENT CUSTOMER SERVICE TO XM RADIO CLIENTS
-HANDLED HIGH VOLUME OF CALLS IN EXCESS OF 100 ON A DAILY BASIS
-RECEIVED NUMEROUS ACCOLADES FOR CUSTOMER SATISFACTION STRONG ATTENTION TO DETAIL AND PROFICIENT WITH MICROSOFT PRODUCTS
-POSSES EXCELLENT COMMUNICATION SKILLS BOTH WRITTEN AND ORAL Sales/customer Service Representative
TURN-KEY SOLUTIONS - Glendale, AZ
April 2006 to May 2008
-REACHED OUT TO CUSTOMERS IN 3 STATES TO PROVIDE NEWSPAPER SUBSCRIPTIONS
-AWARDED ON SEVERAL OCCASIONS FOR REACHING MAXIMUM GOALS
-EXCELLENT KNOWLEDGE OF BEST CUSTOMER SERVICE TO MY CLIENTS
-MAINTAIN A STRONG WORK ETHIC AND HIGH LEVEL OF INTEGRITY
-ABLE TO REACH HIGH LEVEL OF EXCELLENCE WITH ALL CUSTOMER DOCUMENTATION IN MULTI-STATE DATA BASES
Education
PREMIER HIGH SCHOOL - Phoenix, AZ
2002 to 2006
Skills
• Scheduling
• Receptionist
• Administrative Assistant (6 years)
• Quickbooks
• Data Entry (8 years)
• Clerical
• Outlook
• Excel
• Time Management
• Microsoft Office
• Filing
• Microsoft Word
• Organizational Skills
• Multi-line Phone Systems (4 years)
• HIPAA
• Accounting
• Office Management
• Phone Etiquette
• 10 Key Data Entry
• Insurance Verification
• Office Administration
• Typing (8 years)
• Personal Assistant Experience (3 years)
• Payroll
• Customer Service
• Microsoft Excel
• Interviewing (3 years)
• Recruiting (3 years)
• Human Resource assistant (3 years) Languages
• English
• Expert
• Microsoft Powerpoint
• Microsoft Outlook
• Communication skills
• Office experience
• Data collection
• Applied behavior analysis
• Typing
• Computer literacy
• Calendar management
• Front desk (3 years)
• Account management
• Data entry
• Accounts payable
• Organizational skills
• Communication skills
• Computer skills
• Lending
• Accounts receivable
• Typing
• Inside sales
• Customer service
• Clerical experience
• Technical support
• Cash handling
• HIPAA
• QuickBooks
• Payroll
• Tax experience
• Analysis skills
• Windows
• Recruiting
• Interviewing
• Personal assistant experience
• iOS
• Proofreading
• Human resources
• Assembly
• Calendar management
• Office management
• Team management
• Data collection
• Leadership
• Microsoft Excel
• Administrative experience
• Phone etiquette
• Microsoft Outlook Calendar
• Management
• Training & development
Certifications and Licenses
Driver's License
November 2020 to Present
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