Sales Associate Customer Relationship

LIA JOE

Franklin Square, NY ***** 631-***-**** ****************@*****.***

A determined and experienced professional with a background in sales and career guidance, I thrive in team settings, leveraging leadership skills to drive success and collaboration. Proficient in Word, Excel, and EHRGO, I excel in dynamic environments, using interpersonal skills, negotiation tactics, and customer relationship management to deliver results. Passionate about mentorship, I guide students through their career paths, demonstrating natural leadership abilities to motivate and coordinate teams effectively. With a strong commitment to making a positive impact, I have volunteered for Kerala flood management, reflecting my passion for helping others and making the world a better place. Versatile and committed to staying updated with technology, I am adept at streamlining processes and driving positive change in any professional setting. Active Learning

Assertiveness Training

Self-awareness

Coaching Techniques

Peer Mentoring

Records Maintenance

Teamwork and Collaboration

Decision-Making

Student Success Center Peer Coach, 12/2023 - Current New York City College Of Technology – Brooklyn, NY Enhanced client progress by implementing goal-setting strategies and personalized coaching techniques. Collaborated with fellow coaches to develop innovative approaches for improved student outcomes. Provided one-on-one guidance, successfully helping student identify and overcome personal barriers. Improved overall satisfaction of coaching services by regularly soliciting feedback from students and making necessary adjustments.

Maintained detailed records of client interactions, ensuring consistency in service delivery and tracking progress toward established objectives.

Helped clients achieve work-life balance through time management techniques and prioritization exercises.

Empowered clients to take ownership of their personal growth journey by teaching self-monitoring techniques and accountability measures.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Sales Associate, Cashier, 04/2023 - 12/2023

Bath And Body Works – Garden City

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Helped customers locate products and checked store system for merchandise at other sites. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Prevented loss by vigilantly monitoring potential theft or fraud situations instore. Ensured compliance with company policies and procedures while processing transactions efficiently. Managed inventory levels effectively, reducing stock shortages and minimizing wastage. Exceeded productivity goals through consistent attention to detail and organization during busy shifts. Sales Associate, 01/2020 - 03/2023

Target – Elmont, NY

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites. Managed returns, exchanges and refunds in accordance with store policy. Rotated stock and restocked shelves to maintain product availability and store appearance. Answered customer questions about sizing, accessories, and merchandise care. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Representative, 03/2018 - 03/2019

Tata Steels – Kearala,India

Increased sales revenue by identifying and targeting high-potential accounts. Expanded customer base through cold calling, networking, and relationship building. Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. Generated additional sales opportunities with upselling and cross-selling techniques. Collaborated with marketing to create impactful promotional materials for increased brand awareness. Enhanced Excel proficiency by providing tailored mentoring sessions for individuals and groups. Responded to email and telephone requests to provide students with specific information. Bachelor of Science: Healthcare Management, Expected in 05/2024 New York City College of Technology of The City University of New York - Brooklyn, NY Associate of Science: Health Science, 08/2021

Queensborough Community College of The City University of New York - Oakland Gardens, NY Dean's List (2020,Fall)

3.892 GPA

* I have volunteered in Kerala flood management efforts in Kakkanad, Thrikkakara, India. During my time there, I actively participated in various aspects of flood relief and management, including assisting in rescue operations, distributing food and supplies to affected communities, and providing emotional support to those impacted by the disaster.

In collaboration with local authorities and other volunteers, I helped organize and coordinate relief efforts, ensuring that resources were distributed efficiently and effectively to those in need. Additionally, I worked on raising awareness about flood safety measures and evacuation procedures to help prevent future disasters.

* Distinction prize in Abacus

EDUCATION

ADDITIONAL INFORMATION

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