General Manager Team Members

Christopher John Alexander

**** ******** ***** *******, ***** 77007 ********@*****.*** LinkedIn Profile 832-***-****

SUMMARY

Seasoned Hospitality Manager with years of proven multi-outlet experience in Restaurant and Catering Operations, Sales, and Marketing. Strengths include building cohesive, top-performing customer-oriented teams; motivating and inspiring excellence, leading by example.

SKILLS

EXPERIENCE

Goode Company Seafood Houston, Texas

Feb 2022 - May 2024

Hospitality/ Training Manager

Responsible for the hiring and training of new team members

Complete all onboarding supporting HR (Human Resources) compliance with company standards using ADP and Toast and conferring with corporate HR regularly.

Scheduling FOH team members for best times based on business forecasts.

To support the General Manager in implementation of service and sales goals.

Oversee participation of staff in cross training/re-certification programs.

Georgia James Steak (Underbelly Hospitality) Houston, Texas

May 2021 – Jan 2022

Hospitality Manager

To support the General Manager in implementation of service and sales goals.

Cost control on F&B, Liquor by implanting targeting inventory for high traffic items.

Managed labor cost, including overtime through scheduling and punch audits daily.

Maintaining the service standards for a diverse clientele with consistent guest interaction and team coaching.

Georgia James Tavern (Underbelly Hospitality) Houston, Texas

Opening General Manager

Opening the Newest venue for Underbelly Hospitality.

Completing Critical path tasks for opening.

Sought out new team members to staff the venue.

Created a training format with scheduling and presentations for new hires along with the DO.

Collaborated with the Chef de Cuisine to keep standards of service and presentation.

Velvet Taco Houston, Texas

Nov 2020 – May 2021

Catering/ Training Manager

Responsible for the hiring and training of new team members.

Complete all onboarding supporting HR compliance with company standards using Toast POS and conferring with corporate HR regularly.

Scheduling FOH and BOH team members for best times based on business forecasts.

Secure new business in the form of large orders Reached out to local business to secure opportunities to feed their teams the first of these lunches was with Gallery Furniture.

Monitor and administer new training modules per company standards. Increased visibility for team members accomplishments with corporate trainers by hosting quarterly team evaluations with other area training managers.

House of Blues Houston, Texas

Mar 2020 – Aug 2020

Operations Manager

To support the Outlet Director in implementation of service and sales goals.

Cost control on F&B, Liquor.

Managed labor cost, including overtime through scheduling.

Oversee participation of staff in cross training/re-certification programs.

Maintain proper staffing levels - hiring, terminations, keep disciplinary documentation per company standards, ensure complete and thorough training of all staff and management (department director sign off).

Liberty Kitchen at the Treehouse Houston, Texas

Jun 2019 – Mar 2020

Assistant General Manager

To support the General Manager in implementation of service and sales goals.

Hire train and keep all FOH staff.

Drove and directed sales through continued product knowledge education and daily incentivized contests to help servers. meet sales and performance goals.

Build and Maintain relationships with other Businesses within the Community.

Max’s Wine Dive Houston, Texas

Aug 2018 – Jun 2019

Server and Trainer

Supply outstanding service according to company standards.

Top Seller of Wine at Current Location.

Train New Hires to exceed expectations and follow company standards for service.

Restaurant Expert Management (REM) Global Houston, Texas

Mar 2010 – Aug 2018

Manager, Sambuca Restaurant/Crystal Ballroom/Lawless

Hired as Server/Bartender from 03.2010 to 04.2011.

Promoted to Banquet Captain/Server Trainer 04.2012 to 04.2014.

Promoted to Restaurant and Banquet Manager 04.2014 to 08.2018.

Incorporated Bar Manager Duties for Lawless Spirits and Kitchen into my job codes from 03.2015 to 8.2018.

Facilities Event Manager - Crystal Ballroom

Supervisor of 6,000 square foot multi-purpose venue for events receptions, corporate meetings, concerts, and galas. I served as day of event liaison to clients and all vendors to ensure successful events.

•$2.5 million revenue generated annually. Accomplished by developing relationships with sales teams and clients to ensure Exemplary execution of all Events.

•Reduced Labor from 12% to 8% by implementing streamlined scheduling and specialized training.

•Trained the Current Ballroom Management Team to excel in all Avenues of Event Implementation. (2016-2017)

•Honors include: "Weddings in Houston, Preferred Vendor 2017;" "WeddingWire Couples Choice Award 2017;" and Bride's Magazine, " Americas Best Wedding Venues."

Front-of-House (FOH) Manager - Sambuca

Oversaw operation of restaurant and music venue.

•Drove and directed sales through continued product knowledge education and daily incentivized contests to help servers meet sales and performance goals. Driving team sales increased by 15% from 2017 to 2018 per server.

•Reduced Liquor, Beer, Wine loss from $500 to the budgeted $100 by conducting product specific nightly inventory along with weekly Inventory. Enforced a plan making jigger for bartenders mandatory quarterly testing on their product knowledge. I reduced orders for general service.

•Reduced Labor from 10% to 7% by using Tiered Scheduling and Monitoring Year to Date sales to predict staffing needs.

•Increased Walk-in Traffic by implementing a referral program and taking part in Trade programs with neighboring Hotels and Venues.

•Trained Managers from Sister stores to blend into the Houston Operations in the Restaurant (2017)

•Honors include: "Houston’s Ultimate New Year’s Guide, Paper City 2015.”

Bar Manager - Lawless

On-site manager for Lawless Spirits and Kitchen – a craft cocktail and local draft bar next to Sambuca. Order, distribute, monitor, and track alcohol sales to find trends affecting profit and loss resulting in recommendations to incremental menu changes and increased product security.

•Participated on Lawless New Venue team to help create cocktail menu and local beer choice.

•Generated Additional Revenue by recommending that Sales Team use Lawless as a private Venue during low traffic days. Trained team in staging of space for Seated, Cocktail, & Buffet Style events.

Norwegian Cruise Line Oahu, Hawaii

Front-of-House Manager and Corporate Trainer – Pride of America

May 2004 – Jan 2009

Ship Officer under the Director of Outlets accountable for supporting consistent service standards for eight restaurants serving up to 2500 passengers per week. FOH Manager for the Skyline restaurant) with oversight for scheduling, staff assignments, floor placements, guest satisfaction. Lead Fire Team Commander for Coast Guard monthly safety drill in case of shipboard fires.

•Member of development team for server training that replaced corporate land-based training, which provided opportunities for real-time ship-based training to increase effectiveness and efficiency of servers.

•Aided with ship tours on embarkation days and performed as part of the guest entertainment team providing evening performances on the main stage.

•Maintained cleanliness standards to ensure compliance and passage of CDC and USPH annual inspections in public and private dining areas.

Katz's Delicatessen Houston, Texas

Head Bartender and Training Manager

Dec 1999 – Feb 2004

•Inventoried alcohol weekly and placed orders for the venue to maximize profit and minimize loss.

•Led orientation and scheduling for new hires.

•Maintained HR and payroll compliance for all team members.

•Functioned as an employee advocate to upper management and conveyed employee issues to help support a positive work environment.

•Motivated staff to keep enthusiasm about the product, guest experience and continued training.

Certifications

Food Service Manager Certification – Since 2014

Texas Alcohol and Beer Commission Certification – Since 1996

Contact this candidate