Human Resources Project Management
Resume:
TINA RECHELLE FRANK
Houston, TX 77021
832-***-**** **********@*****.***
EXECUTIVE MANAGEMENT/BUSIINES SUPPORT SERVICES / YOUTH EDUCATIONAL/ SPEACIALIST & DEVELOPMENT COMMUNITY ENGAGAEMENT
Dynamic management and administrative professional with 8+ years of vigorous responsibilities in management as well as in general office duties, experienced in managing overall operations in both the non-profit and for-profit arenas, and working with the youth in the community as well as in educational settings. Recognized for consistent success in assisting with the structuring of processes and methodologies with practiced as well a newly established operations which increased employee performance and morale. Strong planning, organization development, upper level grant/contract writing qualifications, cross-functional communications, resource allocation, project management skills, upper logistic management capabilities, facilitation with local, state, & government agencies, productive at outreach and fundraising, proficient with general to extensive office systems, and familiar with general educational related responsibilities for grades K-12. CORE COMPETENCIES
Executive Management / Business Administration & Human Resources Proficient at internal and external consultant to executive practices and providing expertise in administrational duties.
• Created innovative practice models and methodologies to strengthen quality of service delivered to customers.
• Designed and implemented training programs to reduce redundancy and improve daily operations.
• Prepared manuals and led internal office training to ensure that each employee receives information on ways in which to improve employee performance and excel in customer relations.
• Collaborated with non/for profits on day to day administration duties.
• Worked with Admin team(s) to develop cost effective ways of doing business.
• Created cost analysis for business growth, marketing/advertising and community engagement.
• Developed quality assurance assessments to ensure effective services were being provided.
• Supervised recruitment at all organizational levels.
• Designed and managed social media accounts to promote the directed organization. Project Planning / Chief Operational & Fiscal Management Skilled at leading cross-functional teams in the planning and execution of special projects for operations.
• Championed introduction of “Becoming the Leader that You Are” to assist with allowing employees to gain the necessary tools needed to prepare themselves for management positions.
• Selected by upper management to head redevelopment projects with consisted of multi-faceted focal points.
• Built cooperative working relationships between staff and management personnel.
• Established relationships with different area social service organizations: (EX): Texas Workforce Development Office, Texas Educational Agency, Houston Independent School District, Texas Wild-Life Collaboration, Texas State of Family and Protective Services, Health and Human Resources, Mental Health 1st Aid USA, State of Texas Contracting and Management Office, Office of IDD Development, etc.
• Developed outline and logistical plans for organization and community events.
• Designed cost report analysis at regular intervals.
• Designed and implemented outreaches and vendor events.
• Supervised general day to day operation of organization(s) & communicated finding to Board of Directors or government reporting entities when required.
• Reviewed and revised, if needed annual fiscal statistics.
• Renewed and/or applied for grants, and contract extension(s). Personnel Management & Leadership
Excellent qualifications in the supervision of up to 10-20 support staff.
• Built work teams that consistently exceeded goals for ensuring the quality of operations.
• Excellent qualifications in the supervision of up to 20 support staff.
• Extensive experience in training and development, employee communications and workforce diversity.
• Implemented training and incentive programs that delivered measurable improvements in employee morale and satisfaction.
• Developed innovative program that significantly increased productivity of the entire hygiene of the support staff department.
• Development effective communication platforms that ensured effective communication over vast areas.
• Developed workable ways of monitoring staff paperwork/work progress to ensure minimal mistakes.
Customer Service & Client Relations
Excellent at achieving Customer Services quota and Service Delivery
• Independently managed relationships with over 500+ clients.
• Served as back-up management to maintain cooperative relationships, resolve billing and some operating problems.
• Actively involved in developing training programs to capture new employee opportunities.
• Delivered strong and sustainable improvements in client service, satisfaction and retention.
• Answer incoming customer calls and assist with requests and inquires.
• Assist customers over the phone with paying bills, renewing card privileges, and disputing issues with their card.
• Assist customers over the phone and in person with any complaints and assist with referring customers to needed departments.
Youth Specialist / Community Outreach & Curriculum Development Creative and enthusiastic Youth Enrichment Promoter
• Participates in gathering community data to assess program effectiveness, increased or additional service needs, community resources, etc.
• Worked with youth with disabilities as well as the gifted and talented.
• Participates in arranging meetings and recruiting speakers to inform the community about programs.
• Prepares monthly reports for supervisor on services provided as required.
• Interprets program services to residents of the municipality, school district or geographic area.
• Distributes informational material to residents to describe what, where, and when program services are available.
• Participates in gathering community data to assess program effectiveness, increased or additional service needs, community resources, etc.
• Create curriculum for outreaches that include personal reflections, games, trivia, books, and other material that can assist with the understanding of the topic.
• Act as a mentor to children at schools, after-school facilities, etc.
• Create crafts for Out of School Time.
• Work with Teacher of Record on lesson planning.
• Educate parents and caregivers about activities and materials available that are suitable for specific age groups.
• Participated in ARD meetings as needed.
CAREER PROGRESSION
**Youth Specialist-CSC City of Houston Public Library 2016 - Current
**Executive Director of
Programming and
Organizational Development
The Consultant Group, LLC
2013 - 2016
**Director of Programs Restoring the Years 2011 – Current
(Contract)
**Special Education Inclusion
Specialist
Fort Bend Independent School
District
2014 - 2016
**Cataloging/Processing
Assistant
Harris County Public Library
System
1999 - 2011
EDUCATION AND ACCREDITATION
Education:
Doctoral of Human Service in Leadership and Organizational Management Capella University, USA
(Currently Enrolled)
Master’s in Library Sciences and Information Management Emporia State University, Emporia KS
(12/2018)
Accelerated Teacher’s Program (4-8) Houston Community College System, Houston, TX
(10/2014)
Bachelors of Arts of Psychology w/Minor of Case Management Northwestern State University, Natchitoches, LA (12/2013)
Bachelors of Science of Addiction Disorders w/Minor of Addiction Prevention Specialist Northwestern State University, Natchitoches, LA (12/2013) Associate of Applied Science in Office Technology w/Minor of Desktop Publishing Houston Community College System, Houston, TX (06/2003)
Organizational Accreditation:
Texas Work source Commission/Department of Rehabilitation Services Job Placement Specialist
Job Coaching Specialist
Vocational/Occupational Assessment Specialist
Youth Pre-Employment Transitional Service Coach
Small Business Development Coordinator
Mental Health USA
Mental Health 1st Aider
Texas Youth Advocate
National Council for those with IDD
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