Customer Service Data Entry
Resume:
December **** to
Current
December 1988 to
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Great at data entry and 10 key, with a high rate of accuracy, dependable and reliable. I believe I would be a great asset and addition to any team. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skills
Inbound and Outbound Calling
Data Entry
Complaint resolution
Data Collection
Technical Support
Active Listening
Order Fulfillment
Order Processing
Quality Control
Microsoft Excel
Clerical Support
Delivery Scheduling
Professional telephone demeanor
Customer Service
Positive and professional
10-Key
Call Center Operations
Typing 30 WPM
Experience
NexRep
Kansas City, KS
Customer Service Representative
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered inbound calls, chats and emails to facilitate customer service. Provided excellent customer service to resolve customer complaints in a timely manner.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered customer inquiries and provided accurate information regarding maintenance tickets and services.
Homestead Country Club
Prairie Village, KS
Accounts Receivable Assistant
Maintained Accounts Receivable records in accounting software. Processed invoices, payments and credits for customers. Generated reports detailing outstanding customer balances and aging information. Prepared monthly statements for customers and sent out reminder notices. Processed and mailed customer invoices or e-mailed electronic statements and posted customer payments and submitted bank deposits when received. Performed office duties and administrative tasks to facilitate accounts receivable departmental functions.
Processed new customer forms to set up accounts in system. Calculated and produced checks for utilities, taxes and other operational payments. Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Computer Technology Products
Denise Rieke
Kansas City, KS 66106
*************@*****.***
WWW: Bold Profile
April 2004 Shawnee / Kansas City, KS
Office Manager
Maintained filing system for records, correspondence and other documents. Coordinated meetings, conferences, travel arrangements and department activities. Ordered supplies and equipment to maintain adequate inventory levels. Answered phone calls, responded to emails, routed mail and coordinated courier services.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Processed payroll accurately ensuring all employees were paid on time. Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Monitored payments due from clients and promptly contacted clients with past due payments.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
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