Customer Service Support
Resume:
MARIANNA B RUIZ
******************@*****.***
Professional Summary:
An exceptional sales expert with extensive experience in sales, managing sales teams, providing customer support, and arranging products in-store to ensure higher sales throughput. A proven track record of driving remarkable revenue growth, forging enduring client relationships, and seizing lucrative market expansion prospects. Proficient in deploying impactful sales strategies, leveraging data-driven insights, and curating irresistible product assortments. Fluent in both English and Spanish, with exceptional customer service skills and the ability to handle high-volume calls with precision. Dedicated to delivering unparalleled outcomes and crafting extraordinary customer experiences. Skills:
● Sales Strategy Development
● Relationship Building
● Market Analysis
● Team Leadership
● Customer Service
● Data Entry
● Bilingual Fluency (English/Spanish)
Professional Experience
Sales/Design Consultant Statewide Remodeling, Rio Grande Valley - Austin Texas 2023 – Present
● Engaged in Lead-to-Prospect development, cultivating relationships based on genuine interest and understanding of prospect needs.
● Sourced and invited industry "influencers" to initiate relationships for qualified lead referrals.
● Identified and pursued potential clients, developing lasting relationships with theFamiliarized with past projects, using the project library as necessary to inspire clients.
● Engaged designers to help maintain interest and inspiration in upcoming projects.
● Offered design guidance and product knowledge to customers as they customizedSet expectations with home buyers regarding the selection process.
● Provided professional customer service to customers calling and visiting the Design Center.
● Assisted buyers with making selections to customize their home.
● Scheduled appointments with designers and homebuyers.
● Prepared decorator selection packages, including drawing details for quick move-in homes.
● Met vendors to review new product offerings.
● Coordinated with builders to confirm correct features, options, and upgrades.
● Worked in various roles interacting with internal and external customers. Achievements:
● Ranked #2 sales producers in the company, generating over $3.6 million in sales. Sales Manager
FITLAB FITNESS 2018 - 2023
● Successfully led and managed a high-performing sales team, driving consistent revenue growth.
● Implemented effective sales strategies and initiatives to achieve and exceed sales targets.
● Trained and mentored team members, fostering a collaborative and motivated sales environment.
● Developed and maintained strong relationships with key clients, resulting in increased customer satisfaction and repeat business.
● Monitored market trends and competitor activities to identify opportunities for business expansion.
● Led a team of 10 sales representatives, consistently exceeding sales targets by 20%.
● Cultivated strong client relationships, resulting in a 40% increase in repeat business. Achievements:
● Implemented innovative sales strategies resulting in a 30% increase in revenue yearly Sales Representative
US Home Corp - 2000 - 2004
● Provide home buyers with a helpful and exciting experience by showing homes that fit their needs.
● Maintained contact from the beginning of the sales journey through after the closing, providing follow through to provide top notch customer service and support to the client
● Generate Leads: Source leads from customer referrals and our core group of realtors to expand our customer base.
● Qualified Clients: Interview all prospective clients to identify their current and future home buying needs, and then provide tailored solutions to meet those needs.
● Model Presentation: Create engaging presentations for model home visitors, effectively showcasing our model homes, spec homes, and the attractive amenities of our communities.
● Financial Guidance: Explain principle and interest payments, taxes, insurance, CC&R's (deed restrictions), homeowner associations, and club/golf membership plans, helping customers make informed decisions.
● Documentation: Prepare all necessary paperwork for each home sale and prospective purchasers, ensuring a smooth and organized transaction process.
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