Patient Care Executive Director

CRYSTAL MCGAHA

***** ***** ****** ********* ** 73010 405-***-**** **********@*****.***

SUMMARY

To gain employment in an area of nursing that will utilize my nursing and critical thinking skills as well as my past customer service experience.

EXPERIENCE

7/1/2020 - present

10/1/2019 – 7/1/2020

11/2017- 9/30/2019

5/2016 – 7/2018

5/2015-5/2016

11/2014-5/2015

Executive Director, Traditions Hospice

Manage staff and ensure proper patient care is demonstrated along with managing compliance with Medicare and other state regulations. Provide training to all staff as appropriate. Manage budget and payroll as well as general office management. Perform QUAPI reviews and manage occurrence logs. Handle all facility, patient, or family complaints.

Nurse Supervisor, PCC, Executive Director Faith Hospice

Provide in home hospice care to patients. Also manage admissions and new start of care coordination. Manage case managers, nurses, and aides in daily patient care and case management. Manage monthly pharmacy billing. Provide education to all field staff. Help with coordination of social worker and chaplain and patient care. Meet with and develop and cultivate relationships with facilities. Handle all patient family or facility complaints. Transitioned into PCC role then into Administrator/Executive Director for three (3) office locations.

Nurse, Case Manager, Crossroads Hospice and Palliative Care

Provide in home hospice care to patients who have met insurance and hospice admission criteria. Initially set up service including assessing nursing needs, DME needs, and any other services that the patient may need for quality hospice care. Provide education to patients and families regarding hospice philosophy and the end of life journey. Coordinate care with physician, CHHA’s, chaplain, social worker, facility nurses and staff, and family.

Nurse, Critical Care Unit, Saint Anthony’s Hospital

Bedside nursing in critical care unit. Provided care for one to three patients during shifts, patients ranging from open heart recovery to cardiac arrest. Fully credentialed on floor, including, ACLS, CRRT, Artic Sun, Heart recovery, sheath pulling, Neuro/stroke certification.

Nurse Tech, Saint Anthony’s Hospital

Assisted the nurses in obtaining vital signs, patient care, and general assistance on floor as needed. I work in float pool, therefore, get to work on various floors which allows me to acquire various knowledge about various diseases and medical treatment process.

CTA, Care Team Associate, OU Medical

I work as a nurse tech, assisting the nurses in vital signs, patient care, and general assistance on floor as needed.

11/2008-8/2014

Customer Service Rep, Bio-Cide International Inc.

Enter and manage all customer orders, assist customers with any problems or complaints, work with warehouse to ensure proper fulfillment of orders.

EDUCATION

2014

AS Diversified Studies, OCCC

2014-2016

AS Nursing RN degree

BSN – RN DEGREE COMPLETED @SWOSU

2020

Masters in Nursing Education

2021

Enrolled to start courses Fall 2021 for Masters in Nursing Administration

2016

ACLS certified

Code Blue certified

Sheath removal, induced hypothermia, CRRT, and NIH Stroke classes at local hospital.

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