Customer Experience Service

DONNA JOHNSON

Phone: 903-***-**** Email: *******@*****.***

QUALIFICATIONS PROFILE

Highly skilled and service-oriented retail professional with over 30 years of experience in the retail industry.

Motivational leader, with extensive history of leading retail teams and departments.

Equipped with solid track record of success in following all safety policies and procedures, as well as all rules and regulations defined within company policy.

Experienced in coaching and leading teams to exceed company budgets and established sales goals.

Ability to employ solid analytical skills in identifying needs and requirements toward the execution of necessary job tasks.

RELEVANT SKILLS & EXPERIENCE

Excellent customer-centric mindset, committed to providing a positive customer experience.

Familiar with training and coaching others to exceed expectations.

Ability to think quickly and successfully diffuse difficult situations.

Personal motivation with a proven ability to work independently.

Proficient analytical skills with the ability to analyze information accurately and effectively.

PROFFESIONAL EXPERIENCE

WALMART, INC. MT. PLEASANT, TX JAN 2019-PRESENT

STORE DEPARTMENT LEAD

Responsible for managing and overseeing all operations of assigned departments.

Leads a team of 10 associates, providing consistent support and assistance.

Regularly evaluates and reviews associate activity and performance for coaching opportunities and training.

Responsible for the training and success of departmental new hires.

Provides customer assistance and guarantees a positive shopping experience for all customers.

Supervises all departmental activities and ensures that all operations are carried out properly and in line with established rules and regulations.

Works with store management team to ensure consistent smooth management and operation of the entire store.

Analyzes and reviews profit and loss statement of the store and assigned departments.

Maintains and organizes the merchandise in accordance with merchandising layout plan of the company, which is also referred to as the planogram.

Assist store leadership team with any other activities to aid in the overall success of the store.

JAN 1979-2018

SALES ASSOCIATE

Provided friendly customer service by addressing shoppers’ questions and concerns in an efficient manner.

Maintained inventory levels by monitoring sales trends and ordering new merchandise as needed.

Performed checkout procedures such as scanning barcodes, cashiering, and processing returns.

Accurately processed payments, refunds, and exchanges of merchandise.

Assisted customers with locating items in the store using a computerized inventory system.

Provided access to fitting rooms for customers trying on clothes.

Helped customers load their purchases into their vehicles by hand or with a cart provided by the store.

Answered customer questions about products or services offered by the store.

Stocked shelves with new merchandise, removing old items that have been sold.

EDUCATION: HIGH SCHOOL DIPLOMA RIVERCREST HIGH SCHOOL BOGATA, TX MAY 1981

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