Customer Service Desk Receptionist
Resume:
Evary Smith
Rochester, NY *****
**********@*****.***
Great Customer Service Skills Energetic and Positive Attitude, I am a people person and enjoy my job. I AM A FOCUSED ENERGETIC HARD WORKING INDIVIDUAL. I HAVE EXCELLENT CUSTOMER SERVICE EXPERIENCE. I AM A QUICK LEARNER AND PAY CLOSE ATTENTION TO DETAIL.
Work Experience
Front Desk Receptionist
HIGHLAND HOSPITAL - Rochester, NY
September 2021 to October 2023
Working as Guest Services Specialist and Front Desk Receptionist My role as Guest Services Specialist was to greet visitors and employees Checked employee’s badges and distributed masks as needed to visitors and employees Directed visitors to surgery and Dr’s appointments and other departments My job as Front
Desk Receptionist was directing visitors to patients patients rooms through E-Record and making sure patients were scheduled for surgery or medical procedure Answered incoming calls to give callers information. Was laid off my job due to restructuring of my position Emergency Department Associate
HIGHLAND hOSPITAL - Rochester, NY
February 2021 to September 2021
Job entailed me processing emergency patients to admissions using E-Record Was responsible registering patients personal information for admissions Also worked with ambulance patients for admissions
Received incoming calls from inside hospital and outside for various information Lapses in employment due to early retirement
Home Health Aide
Center for Disability Rights - Rochester, NY
January 2017 to April 2021
Private duty for 1 patient. Duties were housekeeping, dispensing medications, taking and recording blood pressure, took to Dr appts, grocery shopping, haircuts, and clothes shopping. Provided assistance with hygiene and dressing prepared meals daily.
Hcss Private Dity Aide
Innovative Healthcare - Rochester, NY
July 2020 to January 2021
Cared for TDI patients. Duties included meal prep, dispensing meds, escorting patients to Dr appointments and to medical procedures, outings, etc Payroll Clerk
Thompson Publishing Group - Rochester, NY
January 1994 to March 2002
Duties were inputting and updating employee timesheets. Made sure employee were correct and researched discrepancies. Timesheets were sent to outside payroll company to be processed. Education
Associates Degree in Secretarial Science
Orlando, FL
January 1987 to June 1989
Skills
• Customer Service (10+ years)
• Data Entry (10+ years)
• Microsoft Office (10+ years) (5 years)
• Time Management (10+ years)
• Filing (10+ years)
• Solution Solving (10+ years)
• Computer literacy
• Typing
• Microsoft Excel .. Medication Administration
• Office experience
• Payroll
• English
• Medical terminology
• Customer service
• Payroll
• Guest services (10+ years)
• Hospitality
• Microsoft Windows Server
• Epic
• Computer Networking
• Typing
• Front desk
• Clerical experience
• Medical records
• Social media management
• HIPAA
• Research
• Computer networking
• Outpatient
• Phone etiquette
• Computer skills
• Data entry
• Microsoft Office
• Communication skills
• Microsoft Excel
• English
• Microsoft Word
• Medical administrative support
Certifications and Licenses
Associate degree secretarial science
June 1989 to Present
I
Driver's License
October 2023 to November 2031
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