Manual QA Software Analyst

Keasha Jelks

Manual Software Tester Software QA Analyst QA Software Tester Software Quality Assurance Analyst Merrillville, IN 46410 219-***-**** ***********@*****.*** LinkedIn SUMMARY

● 7+ years of experience in software testing and IT support.

● Experienced in manual and automation testing for Web and Mobile applications.

● Performing smoke and regression testing to inspect critical functionalities and reliability of the system.

● Skilled in identifying and documenting software issues, utilizing tools like Jira and TestRail.

● Experienced in API testing with Postman and automation with Selenium.

● Possesses strong SQL, Python, and JavaScript knowledge for comprehensive testing and analysis.

● Deep understanding of software development life cycle, solid knowledge of QA methodology and tools. WORK EXPERIENCE

02/2023 - Current Software QA Engineer at LingoCard (Merrillville, IN)

● Collaborating with product manager and developers to meet the requirements and ensure a quality product.

● Achieved a 40% reduction in testing time for software, ensuring compliance with standards, guidelines, and readiness for the consumer market.

● Testing consistency across mobile devices, browsers, and operating systems by filing bug tickets in Jira.

● Using TestFlight streamlines and ADB commands for installation builds.

● Analyzing project documentation, release notes, and other documentation to identify test scenarios.

● Performing the shift left method, as well as functional, black box, smoke, regression, and happy path testing at various stages of the software development life cycle (SDLC).

● Replicating and reproducing defects along with reporting them in Jira, Zephyr, and TestRail.

● Utilized Postman for comprehensive API testing, ensuring endpoints function as expected, including verifying HTTP methods, request and response payloads as well as status codes. 10/2021 - 02/2023 Software Tester at Computer Services (Merrillville, IN) 09/2017 - 08/2019 I.T Desktop Support Analyst at Computer Services (Merrillville, IN)

● Conducted comprehensive user acceptance testing (UAT) and regression testing on software applications.

● Identified and documented software issues to pinpoint bugs, glitches, and inconsistencies.

● Verifying compatibility across various platforms and devices.

● Collaborate with teams to gather feedback and implement improvements for better system usability. 08/2019 - 08/2021 I.T Support Analyst - UAT at NorthShore Health Centers (Lake Station, IN)

● Wrote and executed test cases, test scripts, and user stories for future testing procedures.

● Attained a 30% decrease in errors by integrating regression testing after EPIC, NextGen, and Citrix updates.

● Performed basic SQL queries to sort, filter, and validate the information in the database to ensure front-end data match the back-end of the database to pull correct data for the users account.

● Utilized Selenium to automate repetitive testing tasks to increase efficiency.

● Conducted User Acceptance Testing (UAT) for mobile testing, ensuring seamless functionality, optimal user experience, and adherence to project requirements. 11/2016 - 09/2017 I.T Field Support at Geminus (Merrillville, IN)

● Troubleshoot software and hardware issues to minimize disruptions and ensure optimal system functionality.

● Tracked and managed software defects and enhancements.

● Addressed user concerns and feedback effectively during the testing phases.

● Reduced system threats by 90% while conducting security testing to identify vulnerabilities. EDUCATION

Current Technology - Portage, IN

● CompTIA: A+ Certified

DeVry University - Tinley Park, IL

● AAS: Associates of Applied Science - Network Systems Administrations PROFESSIONAL SKILLS

● Approach Practice: Agile Scrum Waterfall Iterative BDD DevOps

● Operating Systems: Windows macOS Linux iOS Android

● Bug Tracking: Jira with Zephyr Scale TestRail HP ALM

● Mobile Testing: Appium Android Studio Xcode BrowserStack

● Performance Testing: Chrome DevTools

● API Testing: Postman REST GraphQL

● Web Automation Selenium Katalon TestComplete

● Database: MySQL Microsoft SQL Server Oracle

● Languages: SQL Python JavaScript Java

● Cloud Testing: AWS Microsoft Azure Google Cloud

● Frameworks: .NET Testing Open Source

● Types of Testing: Manual Automation Functional Acceptance Accessibility Integration Usability Compatibility Performance UI Smoke Regression Security

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