General manager / Director of Operations

Benjamin M. Fischer

Director of Operations

************@*****.*** ● 954-***-****

LinkedIn ● Leesburg, VA 20175

Accomplished and results-driven leader with extensive experience managing and streamlining operations, implementing improvement initiatives, and driving business success. Excel at implementing corporate strategies, maximizing cost-effectiveness, and generating ever-growing revenue streams. Skilled in overseeing financial planning, ensuring safety compliance, and driving profitability in diverse business environments. Known for turning around underperforming branches, reducing costs, and enhancing overall efficiency. Adept at building top-performance talent pipelines, developing key performance goals, leading and training personnel, and fostering growth culture.

Areas of Expertise

● Operations Management

● Safety Program Development

● Strategic Planning & Execution

● Process Improvement

● Financial Management

● Inventory Management

● Business Development

● Budgeting & Forecasting

● Team Leadership & Development

Professional Experience

Select Event Group, Laurel, MD

Director of Operations

Dec 2023 — March 2024

Ensured compliance with safety standards and profitability of projects by directing daily business operations. Implemented corporate strategies and developed key performance goals for management staff. Maintained keen understanding of fleet safety and Department of Transportation (DOT) regulations to promote operational excellence.

●Built top-performance talent-pipeline by overseeing hiring and talent development initiatives.

●Enhanced branch and company-wide adherence to safety protocols by developing robust safety program.

Curated Events DC, Dulles, VA

General Manager

Feb 2018 — Nov 2023

Managed day-to-day operations to ensure job safety and profitability. Led talent acquisition and development initiatives to enhance overall team performance. Conducted monthly financial planning and analysis with executive leadership, focusing on key metrics and financial and personnel strategies. Collaborated with COO and peers in weekly discussions to optimize safety, efficiencies, and labor management. Made decisive investments in equipment, infrastructure, and personnel to drive branch success.

●Successfully managed $10M location, consistently meeting annual financial forecasts.

●Established efficient safety program in alignment with fleet safety and DOT guidelines.

●Turned around branch financials from negative to positive within first year of leadership.

●Reduced labor costs and increased operational efficiency through creation of standard operating procedures.

●Developed and executed corporate-level strategies, directly supervising director of sales, assistant general manager, inventory manager, and office manager.

Capital Party Rentals, Dulles, VA

Assistant General Manager

Jan 2016 — Jan 2018

Oversaw daily operations to ensure compliance with DOT regulations and maintain work area organization and cleanliness. Assisted general manager in streamlining business processes and enhancing operational efficiency. Monitored supplies and inventory to enforce optimal use and adherence to budget constraints. Analyzed financial statements and sales reports to inform sales goals and productivity strategies. Pursued continuous education to stay abreast of industry trends and best practices.

●Reduced workplace incidents by 75%, improving overall safety record.

●Optimized staff deployment and productivity by developing weekly schedules for labor force.

●Built warehouse and labor force by conducting interviews and hiring highly qualified candidates.

●Saved company $490K in labor costs during first year and additional $300K following year through strategic planning.

●Upheld customer service standards and ensured adherence to company policies by supervising and guiding employees.

The Fresh Market, Florida

Assistant Store Manager

March 2015 — Dec 2015

Led store safety initiatives while complying with standards and fostering secure environment for staff and customers. Oversaw and streamlined all retail processes to enhance service delivery and maintain facility excellence. Spearheaded vendor management, optimizing pricing and service level agreements. Managed diverse team, including front office, inventory, warehouse, and facilities maintenance, to ensure seamless daily operations and effective inventory utilization.

●Boosted operational quality and efficiency by implementing innovative systems and improving existing ones.

●Developed and enforced store policies and procedures in collaboration with store manager and management team.

Whole Foods, Florida

Associate Store Team Leader

June 2007 — March 2015

Ensured efficient store functionality by directing retail operations and personnel management. Facilitated comprehensive HR training programs and maintained focus on safety and compliance as safety captain and food safety leader. Upheld stringent safety standards, securing OSHA certification and fostering culture of workplace safety.

●Played key role in establishing brand new store and hiring team of 225 members.

●Contributed to grand opening and remodeling of 17 stores while emphasizing operational excellence and brand consistency.

Additional Experience

Food Executive Team Leader Target Corporation, Florida

Logistics Executive Team Leader Target Corporation, Florida

Assistant Grocery Manager Publix Supermarkets, Florida

Education

Food & Safety Certification

Pallet Jack & Fork-Lift Certification

Food Store Sanitation Certification

Target Executive Training Certification

The Fresh Market Store Manager Training

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