Customer Service Office Administrator

Nikki Rivera

Mobile: 646-***-**** Email: *************@*****.***

Over 10 years of experience in Customer Service, Administrative Support, and Team Management. Proven competencies as an office administrator with ability to empower others and foster a cohesive business environment. Consistently leverage organizational capabilities to well – run streamline office operations. Highly motivated, reliable, and organized with superior work ethic.

SKILLS

Customer Relations Team Leadership Problem-Solving Microsoft Office Suite Workday Kronos Training and Development Compliance Management Communication Sales

Experience:

Administrative

Record and report all technical difficulties throughout the store

Develop succession plans and promotions throughout the department

Coach, counsel, and provide guidance to the department.

Maintained organized calendar that coordinated with myself, management, and coordinators for upcoming appointments, arranged meetings, and conference calls.

Purchase and replenished department supplies as needed.

Maintain files and corresponds.

Clerical duties of: answering phones, filing, data entry, and daily emails.

Implemented regional programs such as: marketing, introduce new role outs to both employees and customers.

Human Resources

Examine employees records in Kronos to ensure all time is in for current pay cycles

Assisted with training and development programs that helped sustain new practices for growth within the company

Review job openings: review resumes, perform phone screening interviews, and in person interviews

Maintained confidential documents such as: performance reviews, pay increases, disciplinary action, and termination paperwork

Ensure compliance and complete regular audits of various HR documents, policies, and trainings.

Experience

Whole Foods Market - (promoted from cashier)

Cashier May 2013

Customer Service Desk Representative June 2014

Customer Service Supervisor September 2014

Customer Service Assistant Team Leader August 2015

- Held position at various locations.

Customer Service Team Leader May 2019 - Present

Education:

Frederick Douglas Academy II High School, New York, NY Graduated: June 2012

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