Customer Service Representative

Location:

Posted:

June 03, 2024

Katlyn Harrypersad

Objective

To exceed the expectations of others.

Education

2017-2018 STETSON UNIVERSITY

2019-2022 SEMINOLE STATE COLLEGE ASSOCIATES DEGREE

2022 – CURRENTLY SEMINOLE STATE COLLEGE BACHELOR’S DEGREE

Skills & Abilities

EXPERT IN MICROSOFT OFFICE, WITH A FOCUS ON EXCEL, POWERPOINT PRESENTATION, OUTLOOK, AND WORD.

EXCELLENT CUSTOMER SERVICE.

Experience

CLERICAL ASSISTANT STETSON UNIVERSITY AUG 2017 / MAY 2019

·Answer incoming calls and direct the person to a specific department.

·Shelved books, journals, and articles for students and professors

IMAGE REVIEW CLERK EGIS PROJECTS INC. JUN 2018 / MARCH 2020

·Inputting and correcting license plates.

CUSTOMER SERVICE REPRESENTATIVE EGIS PROJECTS/ALLIANCE ONE. MAR 2020 / AUG 2021

·Answering incoming calls and helping customers with their problems and questions.

·Helped package transponders and nixies to be sent out for our customers

·Responded to emails for EPASS customers on a variety of different questions.

EMAIL CLERK ALLIANCE ONE AUG 2021 – OCT 2022

·Answered incoming emails from the customer about their account

·Filed disputes on behalf of the customers to our Toll Enforcement Officers

·Processed refunds and credits for customers

·Assisted with Receptionist duties of answering calls and maintaining incoming and outgoing mail

CUSTOMER SERVICE REPRESENTATIVE LEGENDARY WHITETAILS DEC 2022 – MAR 2023

·Answered incoming emails from customers about their placed orders

·Answered incoming chats from customers wanting to investigate orders and returns

·Processed returns and exchanges for customers via chat or email

CUSTOMER SERVICE REPRESENTATIVE LEGENDARY WHITETAILS SEP 2023 – MAR 2024

·Answered incoming calls from customers about their profiles, returns, and exchanges

·Answered emails and chats from customers on their questions about the Legendary Whitetails brand

·Placed orders and searched inventory for our products in NetSuite

·Took payments in CyberSource and searched orders on Ship Hawk

·Tracked packages through FedEx and USPS

·Verified QS Fraud Holds and QS Holds

·Processed returns and exchanges for Ford

·Done item removals for customer accounts when products were out of stock