Office Manager Patient Care

Erika Ghassemi

***** ******* *****, ** ***** ********@*******.*** 434-***-****

EDUCATION:

Bachelor’s in Health Science May 16, 2020

Virginia Commonwealth University, Richmond, VA

Minor in Psychology May 16, 2020

Virginia Commonwealth University, Richmond, VA

WORK EXPERIENCE:

Leading Office Manager May 17, 2023 - August 2023

Skin and Beauty Center Dermatology

● Collaborated closely with healthcare professionals, including dermatologists, PAs, and surgeons, providing essential support.

● Served as the primary liaison between practice locations and headquarters.

● Led office-level operations, encompassing HR management, P&L oversight, business development, and regulatory compliance.

● Balanced revenue maximization and cost controls while upholding quality patient care standards.

● Conducted daily oversight of front and back-office operations to ensure smooth workflows.

● Reported directly to the operations head for implementing corporate mission and strategic vision across practices.

● Collaborated with HR on staffing processes, including interviewing, hiring, and evaluating staff.

● Worked closely with IT to identify and meet hardware and software needs.

● Ensured Call Center efficiency by addressing wait times, enrollment status, and provider biographies.

● Teamed up with Account & Finance for Account (A/P, A/R) requests, PAFs, payroll, and banking needs.

● Partnered with Marketing to develop and launch effective campaigns for increased appointment volume and market share.

● Assisted in operational integrations as needed, regionally, for PMs and M&A.

● Attended weekly operational meetings and monthly 1:1 operational and financial reviews with operation head(s).

● Tracked supply expenses, maintaining responsive PAR levels for cosmetic, medical & office supplies, reducing shrinkage, and controlling spending.

Office Manager January 4, 2022 - Aug 31, 2022

Morris Cardiovascular and Risk Reduction Center, Chester, VA (42+ hours a week)

● Oversaw daily operations of 20 employees while managing day-to-day operations of the medical facility, including scheduling, all staffing, budgeting, and patient care.

● Conducted numerous staff meetings to maintain our mission and purpose and implemented new policies to improve our work efficiency.

● In charge of inventory, restocking, and selling of CBD products using the Square App as well as conducting the monthly sales reports.

● Experienced in medical billing, coding, obtaining prior authorizations, and dealing with various insurance companies.

● Ensure compliance with regulatory standards and guidelines, such as HIPAA.

● Hired and trained new employees, supervised administrative and clinical staff as well as conducted performance evaluations.

● Increased profitability by creating marketing campaigns on all social media platforms such as Facebook, Instagram, and the company website daily.

● Aid in resolving work problems and assisting employees in solving work-related problems.

● Along with new responsibilities, my duties involving medical testing as a medical coordinator still applied as I worked closely with patients as well as the cardiologist, nurse practitioners, and physician assistants. Medical Coordinator/Assistant July 17, 2020 - December 2021 Morris Cardiovascular and Risk Reduction Center, Chester, VA (40 Hours a Week)

● Effectively performed Ankle Brachial Index (ABI) tests, exercise treadmill stress tests, Electrocardiogram

(EKG), and Enhanced External Counterpulsation (EECP) therapy.

● Voluntarily trained to perform COVID-19 tests for patients who had in-office procedures or tests to ensure safety guidelines and quality care.

● Worked directly with insurance companies to obtain preauthorizations and patient plan information for their medical tests as well as patient benefits, and billing codes Director of the Medical Fitness Program

INTERNSHIP: May 21, 2019 – August 1, 2019

Dr. Hamilton Stubbs’ Sleep and Total Wellness Institute, Richmond, VA (15 Hours a Week) VOLUNTEER:

I have volunteered and collaborated with organizations such as Ramthon, which is a day-long event in which we give back and spend time with the families of children who have life-threatening conditions. I also volunteer with the SPCA, Special Olympics, S. June Smith Center as well as Girls on the Run Program Director/Manager

Hopewell, VA January 2022 – August 2022

● Played a key role in turning Hopewell, VA into a Blue Zone as the project manager and implemented the 9 Principles.

Richmond Covid-19 Vaccination Site

Richmond Raceway, Richmond, VA (100 Hours) March 2021 – June 2021 Goodman Family Foundation Center - Los Angeles Food Bank Los Angeles, CA (8 hours) December 23, 2020

SKILLS:

● Following procedures: followed a range of security and Health and Safety procedures daily.

● Communication: dealt with the occasional dissatisfied or confused customer in ways that avoided escalation and with a focus on resolving the given problem.

● Teamwork: regularly filled in for and pulled together with colleagues during busy periods.

● Point of sale software: used Square to complete transactions for customers.

● Point of contact: served as a reference for a nurse practitioner. CERTIFICATIONS:

● BLS (Basic Life Support) October 19th 2023 - Present

● First Aid, CPR, and AED October 19th, 2023 - Present

● (CDC) National Diabetes Prevention Program Lifestyle Coach June 3rd, 2022- Present

● Sexual Harassment Prevention Training

LANGUAGES: English (advanced) & Farsi (native)

Contact this candidate