Customer Service Fort Myers

Melissa Garcia

**** **** **. *. ****** Acres, Fl. 33971 239-***-**** ********@*****.***

Objective

I am currently enrolled at FSW college working towards a healthcare science degree. I am available anytime. I have extensive experience in customer service as well as management. I am reliable and a self-starter. I have administrative experience with Top build, and Lee Health. I helped create a position in service repairs and scheduling that resolved issues with missing orders and appointments while I was employed with Top Build.

Education

Florida Southwestern State College

Currently enrolled

General Studies/Health care science

Experience

Dates November 1998 – September 2021

Grocery Replenishment Specialist/ Management Publix Supermarkets Fort Myers

Inventory management

Product replenishment

Back door receiving; checking in products from vendors, taking care of vendor invoices, filling special requests.

Scan price clerk; hanging signs throughout the store on ad change day, hanging shelf tags for price changing, fixing any pricing discrepancies.

Manager for the produce department; scheduling, display planning

Dates May 2019 – May 2020

Operation Support Specialist Top Build Fort Myers

Responsible for booking jobs in Oracle.

Scheduling for a high-volume glass and mirror department.

Communicating through Builder Pro with Superintendents on job status, invoices, and scheduling.

Running reports to monitor glass orders and job statuses to make sure they were installed and on order.

Responsible for sending licensing and Insurance information to start the job process

Submitting contracts to corporations.

Dates May 2022-until Sept 3rd, 2022

Patient care representative Lee Health Home Health/ skilled nursing facilities I Fort Myers

Responsible for verifying primary insurance.

Working with Epic, and insurance portals Medicaid, Medicare, UHC, Navi health, Availity, palmetto GBA, Allscripts/Care port, Ease/ My ability.

Working on Insurance issues in Work ques on Epic.

Working closely with intake specialists on getting insurance coverage for all patients even through charities/ Financial aid.

References

Elizabeth Determan / Creighton Construction/ Top Build supervisor 239-***-****

Krystal Spencer/ Publix Manager 239-***-****

Tiffany Parks / classmate at FSW 1-317-***-****

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