Service Representative Customer
Resume:
TIANA SANSBURY
Gilbert, AZ *****
*************@*****.***
Passionate Customer Service representative, excited to take on a new where I am able to utilize my background in preforming investigative work. Effective problem solver with first-rate skills in collaboration and building relationships. Offering dedication, reliability and professionalism to my on-going success.
RELEVANT EXPERIENCE
Flagship Credit, Tempe, AZ — Loan Administrative
Representative
December 2020 – July 2023
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future delinquency.
Managing both Inbound and Outbound calls to validate and update all loan file information and email correspondence.
Review and monitor assigned accounts and all applicable reports.
Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
Santander Consumer USA, Mesa, AZ — Senior Collections
Analyst
March 2018 - November 2020
Enter client details and notes for interdepartmental access and review.
Processed debtor payments and updated accounts to reflect new balance.
Worked with customers to create a debt repayment plan based on creditor and debtor needs.
Located customers with overdue accounts and solicited payments in compliance with fair debt collection practices.
Arizona Golf Resort, Mesa, AZ — Night Auditor
November 2010 - January 2018
Completed night audit for guest ledgers to close banks and reconcile issue.
Kept accounts in balance and ran daily reports.
Responding to guest needs quickly and efficiently while noting changes in reservations for day crew.
Handled all duties, tasks and concierge during busy periods.
SKILLS
Skip tracing with Defi and Telo applications.
Account management and repayment negotiation.
MS Office, Word, Excel and Outlook.
Credit card payment processing.
Excellent verbal and written communication skills.
Coordination of administrative activities.
Database and Client management systems.
Strong organizational skills.
EDUCATION
Smiles by Hanna Dental
Assisting College
Gilbert, AZ
Certificate: Dental Assistant
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