Customer Service Associate
Resume:
Maria Amezquita **** Whittier Blvd.
Pico Rivera, 90660
*****************@*****.***
EXPERIENCE
Target West Hollywood Customer service
Associate/lost prevention
August 2017- October 2022
● Customer Service Associate
● Lost prevention skills
● • Resolved customer inquiries, complaints, and issues providing insightful solutions.
● • Trained new associates on store programs and
policies.
● • Identified customers needs to suggest appropriate products and services and increase satisfaction.
● • Completed sales payments, refunds, and exchanges, and issued store credit.
● • Addressed customer concerns and provided timely resolution to mitigate complaints.
● • Greeted guests entering or exiting store, answering questions, and directing to product locations or store departments.
● • Checked expiration dates and inspected products while following proper coding procedures.
● • Delivered knowledgeable and friendly service when answering customer questions regarding pricing and availability.
● • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
● • Answered incoming telephone calls and provided information regarding store hours, location and
policies.
● • Exceeded expectations when assisting customers. Arin souvenir Los Angeles, CA Supervisor
August 2017- September 2021
● Supervisor
● • Created culture of continuous improvement, inspiring employees to take action and solve problems.
● • Utilized company policies and guidelines to solve work problems.
● • Observed team performance to provide feedback to management for discipline and performance
evaluations.
● • Planned and coordinated logistics and materials for meetings and staff events.
● • Scheduled all projects in logical steps and budgeted time required to meet deadlines.
● • Analyzed key aspects of business to evaluate factors driving results.
SKILLS
● Supervisor skills
● Management skills
● Customer service
● Multitasking skills
● Verbal communication
● Networking
● Problem solving
● Analytical thinking
● Creative thinking
● Cash handling
● POS system
● Drawer balance
● Cashier training
● Employee training
● Setup devices
● Troubleshoot service issues
● Maintain systems
● Process improvement
● Organization
LANGUAGES
● English { Fluent }
● Spanish { Fluent }
● • Gave technical guidance and interpreted policies and procedures to assist employees in performing
functional tasks.
● • Coordinated employee schedules according to
availability and assisted with shift coverage.
● • Communicated with customers regarding product
information, complaints and issues.
● • Directed change management handling to overhaul existing systems.
● • Resolved or escalated business problems to keep operations moving smoothly.
● • Communicated regularly with external and internal personnel to understand and meet their needs.
Pagetime inc Los ángeles, Ca
• August 2010 - November 2019
Retail Store Manager/supervisor
• Leveraged company programs and tools to generate local market awareness and expand store traffic.
• Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
• Analyzed store reports to evaluate performance,
increase sales, and reduce controllable expenses.
• Created and implemented innovative business
strategies to drive record sales growth.
• Developed employee strengths to improve engagement and remain competitive.
• Interacted with customers on sales floor to build rapport and offer product expertise.
UTC Los ángeles, Ca
• July 2008 - October 2010
Manager of Business Development and Sales
• Identified key players, researched and obtained
business requirements and presented solutions to
initiate sales cycle.
• Trained sales team members to identify, contact and create qualified opportunities.
• Developed methods to increase sales, expand markets and promote business resulting in increased revenues exceeding $[Amount] per year.
• Drove attendance for webinars, meetings and
conferences to build customer base.
Wendy's West Hollywood, Ca
• October 2005 - December 2009
Team Lead/shift-manager
• Processed daily receipts for purchases, refunds and exchanges. Bank deposit slips shift handling
• Observed cashiers to spot performance issues, security problems and unauthorized behaviors.
• Monitored customer flow and adapted cashier
assignments to minimize wait times.
• Opened up and operated cash register to relieve long lines at peak shopping times.
Disneyland Anaheim Amusement Ride Operator
October 2022 - Current employment
● Guest control
● Customer service
● Ride operator
● Safety overlook
EDUCAT ION
American Harbor college Anaheim phlebotomist
October 2023
Computer Business certificate, Los Angeles — Computer programing business
July 2023
August/2023
NHA phlebotomist certification - Phlebotomy
NHA exams, Long Beach, Ca
• I have a state board certificate for phlebotomist and a working on my license
• GPA 4.0
October 2023
Phlebotomist - Medical
High School Diploma July/2023
Pen-foster, Scranton, Pa
PROFESSIONAL SUMMARY
A great Team player very reliable and responsible
Leadership skills.
Customer service skills...
manager/supervisor experience..
Supervisor experience in many different areas of work experienced over 15yrs in management of employment opportunities. Great customer service skills able to multitask great at de-escalations of circumstances or problems in a work area problem solving skills. Friendly great communication between customer's staff's and people... solving problems with the best outcomes for everyone Friendly and upbeat Amusement Park Attendant with experience loading and unloading customers onto rides safely and efficiently. Work independently and with team to give customers of all ages memorable experiences. Protect children and family members with strict safety protocols.
Capable Ride Operator with experience in testing ride operating systems and keeping fencing locked and secured. Conduct ride and area safety checks. Operate attractions smoothly by following standard operating procedures for safety and patron satisfaction. Respond to inappropriate guest behavior by enforcing rules Hardworking ride operator familiar with the rules, gameplay and equipment for different types of sports. Satisfy patrons by keeping the facilities clean, supplies organized and schedules well-coordinated. Train players and game participants in how to properly use each device or piece of equipment, maximizing enjoyment and minimizing safety concerns.
Motivated amusement park worker adept at encouraging guests to try rides, games and refreshments. Trained in operating different rides and knowledgeable about all of safety procedures. Customer service-oriented, reliable and dedicated to supporting team and business with consistently strong performance.
Capable Ride Operator with experience in testing ride operating systems and keeping fencing locked and secured. Conduct ride and area safety checks. Operate attractions smoothly by following standard operating procedures for safety and patron satisfaction. Respond to inappropriate guest behavior by enforcing rules and regulations.
Friendly and upbeat Amusement Park Attendant with experience loading and unloading customers onto rides safely and efficiently. Work independently and with team to give customers of all ages memorable experiences. Protect children and family members with strict safety protocols.
Contact this candidate