Customer Service Representative
Resume:
R
Ruben
Ramirez
rubendramirez*@gma
il.com
Clermont, FL 34711
SUMMARY
Hardworking and motivated with +15 years of experience and record of success in sales& marketing industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Personable and dedicated Customer Service Representative with extensive experience in marketing & sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS
Business Development
Sales Techniques
Key Performance Indicators
Brand Management
Cross-Functional Teamwork
Sales management
Negotiation
Client Relationship Management
Report Generation
Supervision And Training
Staff Motivation
Customer Communication
Marketing Strategy Development
Strategic Planning Skills
Sales Plan Development
Marketing Plan Implementation
EXPERIENCE
Community Marketing Agent
Orlando, FL
Travel + leisure Wyndham Destination / May 2023 to Apr 2024 Serve as a positive and professional brand embassador for Wyndham Destinations Greet, present and incentive prospective customers to attend a sales presentation in accordance whit all company policies, compliances standards and regulatory requirements while maintaining minimum performance goals. Make sales- your reservation and collect required deposit. Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends. Developed and implemented strategies to increase customer satisfaction and loyalty. Analyzed customer feedback data to develop action plans for improving services offered.
Conducted market research to identify target audiences and their needs. Territory Sales Leader
Orlando, FL
Interamerica food & beverage/ Sep 2021 to Mar 2023 Developed and implemented strategic sales plans for increasing revenue in assigned territories.
Created and maintained relationships with key customers to understand their needs and provide solutions.
Identified new business opportunities within existing accounts to increase sales growth.
Presented product demonstrations at new costumers, conferences and trade shows to generate interest in products or services.
Territory Sales Manager
Orlando, FL
Virutex-Ilko / Feb 2019 to Jul 2021
Developed and implemented sales plans to achieve regional goals. Created and managed relationships with key customers in the region. Analyzed customer feedback to identify potential opportunities for increasing sales. Conducted market research to identify new business opportunities within the territory. Monitored competitors' activities, pricing, and promotions in the region. Prepared weekly and monthly reports on sales performance against targets. Key Accounts Executive
Orlando, FL
DIRECTV/ Feb 2018 to Jan 2019
Developed and implemented strategies to increase sales from key accounts. Analyzed customer data to identify potential opportunities for growth. Collaborated with cross-functional teams to develop account plans and strategies. Conducted market research on competitor activities, trends, pricing and product offerings.
Presented new products and services to customers in order to drive revenue growth. Negotiated contracts with key accounts to ensure favorable terms and conditions. EDUCATION AND TRAINING
Advertising
University Catholic Jul 1997
Manizales
MBA: Digital Marketing
BIU Broward International University
Miami Beach, FL
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