Customer Service Call Center
Resume:
Ricardo Garcia
Brownsville, TX *****
***************@*****.***
Willing to relocate: Anywhere
Work Experience
Call Center Representative
Maximus - Brownsville, TX
December 2021 to October 2023
Assist beneficiaries with all of their questions and try to direct them in the right direction to receive the assistance they desire. I also recently moved to the pilot program also known as PWT .We are a few select csr's that qualified to the program and we specialize in customer service. Make outbound calls to beneficiaries so they feel more comfortable and knowledgeable about the insurance they receive through Medicare.
Project Supervisor
Kors Kapital Construction LLC - Laredo, TX
September 2021 to December 2021
My position consists of being responsible for the overall success of the construction sites. I am overall the crews and making sure the projects get accomplished in a timely fashion. I make sure to have a good line of communication w the crews as well as the builders supervisors. Keeping a daily log of goals and quotas that need to be met. Communication is key in my position and I excell in that regard by being able to convey to the team and of course to my superiors of what issues if any need to be resolved.my job consist of thinking of possible solutions to be able to complete a project without it having to take too much man power from the current and future projects of the company. Port Of Brownsville
SteelCoast - Brownsville, TX
April 2019 to September 2021
Ship cutter broke down ships into smaller pieces.
Construction Supervisor
Education
High school or equivalent
Lopez High School - Brownsville, TX
August 2002 to May 2006
High school or equivalent
Skills
• Customer Service
• Organizational Skills
• Forklift
• 6' torch cutting (Less than 1 year)
• Forklift
• Warehouse management
• Customer service
• Construction
• Cold calling
• Microsoft Outlook
• Data entry
• Logistics
Certifications and Licenses
Cutter
Dismantling ships or barges that came into the ship yard . I would use this tool to help w the dismantling of the rigs.
Additional Information
Loading and stocking . Warehouse management.
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