Administrative Assistant/ Customer Service

Deborah Little

**** ** ***

Alba, Texas *****

903-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Administrative Assistant in 165 bed hospital. Worked directly with CEO and Board of Directors. General office duties, to include using multi-line phones system, computer usage with word, excel and office equipment in general. Operated and maintained PBX telephone system. Supervised 10 PBX operators for 24x7 coverage. Operated answering service for 55 physicians and Cypress Basin Hospice. Consistently saved cost while increasing profits. Experienced in Telecommunications with over 30 years. Monitored and inventoried all wireless devices for hospital and Physicians. Accounts receivable and payable for Telecommunications Department. Great customer service skills.

SKILLS

Telecommunications network

Receptionist

Billing/invoicing

Excel/Word

Administrative Assistant

Inventory

Spreadsheets

Customer Service

Cash management

WORK HISTORY

Customer Service Representative/ Cashier 5/2022 to present

Lowe’s

Assisting with customer needs, purchases, returns, on-line orders.

Helping customers with location of materials.

Cash management

Customer Service Representative/ Cashier 9/2021 to 1/2022

Home Depot

Assisting with customer needs, purchases, returns, on-line orders.

Helping customers with location of materials.

Cash management.

Sr. Telecom Analyst II 1/ 2007 to 12/2019

East Texas Medical Center/ UT Health East Texas

Position covered all wireless devices, cell phones, pagers, headsets, and Air-Cards.

Monthly and inventory broken out to each department.

Footprints Web portal to complete work orders for IT projects from installing, network drop, ordering multiple headsets for Call Center.

Web portals were used for AT&T, Verizon Wireless and American Messaging

Monitored all inventory for all UT Health East Texas Facilities which covered 16 counties in East Texas.

Director of Communications 5/1992 to 10/2006

Titus Regional Medical Center

Supervising ten operators to answer incoming calls 24/7 as well as Answering Service for 55 physicians and Cypress Basin Hospice Healthcare.

Filing Workers’ compensation Claims and attending disputed mediation meetings with employees to determine eligibility of benefits.

Administrative Assistant worked directly with CEO and Board of Directors. General office duties, filing, typing, travel arrangements.

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