Customer Service Representative
Resume:
Romona Watts
Account Management/ Customer Service
Memphis, TN 38116
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Client Service Representative
Visible Supply Chain Management - Memphis, TN
January 2018 to December 2022
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents Childsupport Caseworker
Department of Human Service - Memphis, TN
January 2017 to June 2017
Department of Human Service - Memphis, TN
January 2018 to Present
Enforcing child support within the guidelines of the law. Research the system and communicate with other government agencies such as IRS, Department of Human Service, Department of Safety, Department of Correction and New Hire to enforce child support. Prepare dockets to go to court. Contact any agency to help enforce child support.Interview and use judgement to what action to take on case.
Information Specialist
Memphis Area Transit Authority - Memphis, TN
July 2015 to January 2017
• Selected appropriate lender, secures approval, obtains customer commitment.
• Reviewed the computer and give route information.
• Interviewed and provided excellent customer service and provide answers to client questions
• Researched clients route information and give route information.
• Handled routine questions from clients.
Accounts Receivable/Payable Specialist
FedEx - Memphis, TN
October 2014 to July 2015
Processed 200 hundred are more invoices daily took collection action on business accounts ranging from 50k-70k.
• Brought collection down 8% over a course of 8 months.
• Ensured that all services rendered are properly billed/paid to the customer/vendor per contract
• Ensured operational execution and service performance meets and exceeds company goals.
• Resolved vendor payment issues and answer vendor questions.
• Post invoices in an accurate and timely basis to adhere to quality standards, following proper procedures to prevent process errors, adherence to company policy in regards to job duties, vendor payment process, etc.
• Input revenue from incoming and outgoing freight.
• Answered phones input pick up calls into computer
• Achieved or exceeded performance targets monthly for quality assurance, efficiency, and meeting customer needs
• Performs special projects for department manager as directed.
• Analytical and problem solving skills, including attention to detail. Account Manager/Customer Service
Internal Revenue Service - Memphis, TN
January 2001 to June 2012
• Resolved issues and providing information intended to enhance customer satisfaction
• Conducted extensive legal research, bookkeeping and records
• Resolved complex provider issues relating to credentialing, billing and payers
• Answered mail and telephone inquiries regarding client's questions about billing and payment discrepancies and other matters
• Demonstrated a thorough knowledge of collection practices and re-billing
• Consistently met daily deadlines by working accounts on daily work list and pays special attention to rebills daily
• Demonstrated an advanced knowledge in providing correct Revenue codes
• Demonstrated proficiency with MS Office Suite
• Quickly built trusting relationships with employees, managers and CPA Education
Associate in Medical Assistant
Southwest Community College - Memphis, TN
January 2004 to May 2006
CUSTOMER SERVICE
Rice College - Memphis, TN
June 1991 to March 1992
Skills
• Case Management
• Therapy
• Counseling (2 years)
• Microsoft Office
• Documentation
• Customer service
• Communication skills
• Customer relationship management
• Project management
• Account management
• Sales
• Customer service
• Accounts receivable
• Account management
• Bookkeeping
• Accounts payable
• Research
• Customer relationship management
• Sales
• Sales support
• Organizational skills
• Microsoft Word
• Management
• Medical office experience
• English
Certifications and Licenses
Driver's License
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