Customer Support Portuguese Speaker
Resume:
EDUCATION
UNIVERSITY of PENNSYLVANIA
Luanda
COURSE CERTIFICATE: Social
Impact Strategy: Tools for
Entrepreneurs
Udemy Luanda
COURSE CERTIFICATE:
Microsoft on the Cloud - Word
Excel, Power Point
01/2020 - 02/2020
UNIVERSITY OF CAPE TOWN
Luanda
COURSE CERTIFICATE:
Innovative Finance: Hacking
finance to change the world
10/2019 - 10/2019
Udemy
COURSE CERTIFICATE: Master
Marketing Digital
07/2019 - 10/2019
Udemy Luanda
COURSE CERTIFICATE: Excel
2016 - Basic to Advanced
03/2014 - 08/2019
Methodist University of
Angola Luanda
Diploma of Higher Education:
Business Administration and
Management
02/2024
Udemy Luanda
COURSE CERTIFICATE: SAP
Financial Acounting
Mauro Pacheco
Rodrigues
*********************@*****.***
Manila, Manila
PROFESSIONAL SUMMARY
I am a dedicated young person, constantly seeking to improve the knowledge I have acquired.
My goal is to contribute to the growth of this prestigious company.
I am very interested in working for this company.
WORK EXPERIENCE
08/2023 - 02/2024
Customer support
Marketing Team
Oriental Club
Company
Customer support.
Advising and Helping the customers about the game. Recruitment of new Agents and Bloggers to promote the platform.
Loyalty programs, driving retention, and enhancing platform performance.
09/2020 - 06/2023
Assistant Accountant
China Tiesiju Civil, Engi. Group Co.Ltd Luanda, Angola
• Calculated, prepared and filed payroll taxes for clients.
• Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
• Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
• Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
• Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking
reconciliation and disbursements.
• Posted financial data in Excel spreadsheets and managed inventory to maintain accurate information.
LANGUAGES
Portuguese: First language
English: B2
Intermediate
01/2016 - 03/2020
Customer assistant
H.A.C. Consultores Luanda
• - Monitor customer surveys and feedback to develop corrective actions for service-related problems.
• - Enter customer information, call notes and personal data into the internal database.
• - Provide friendly and attentive service by answering customer questions promptly and processing order
requests.
• - Answering customer questions quickly and
accurately.
• - Ensuring first-class customer service by
enthusiastically anticipating and meeting customer needs and requirements.
• - Dealing with complaints in a calm and professional manner, providing appropriate solutions to promote ongoing customer satisfaction.
• - Overseeing customer account queries, providing accurate information to resolve service complaints and ensure customer satisfaction.
Contact this candidate