Customer Service Logistics Manager

SANEESH K K

Qatar

Contact No. +974********

Email id : ************@*****.***

OBJECTIVE

Logistics Manager / Customer Relation Manager/ Operation Manager PROFESSIONAL EXPERIENCE 16 years

NABINA GROUP, QATAR. Nov 2020 – Up to now

Designation - Customer Relations & Logistics Manager Scope of Project - Kitchen, Door, Wardrobes, Sanitary Items, Tiles. SHELTER GROUP, QATAR. Aug 2017 – Oct 2020

Designation - Sr. Logistics Manager

Scope of Project - Civil Works, MEP, Facility, Automotive, Equipment & Tools. BUILDERS ADVANCE ENGINEERING AND CONSTRUCTION, QATAR. Oct 2014 – Aug 2017 Designation - Senior Procurement coordinator

Scope of Project - Civil Works (RAFA-3 REVERSE OSMOSIS PROJECT, 500 MILLION) SENDAN INTERNATIONAL, SAUDI ARABIA. July 2011 – Sep 2014 Designation - Procurement Officer.

Scope of Project - MEP Works (SAUDI ARAMCO, UNITED, SABIC, FLUOR) AREVA TRANSMISSION AND DISTRIBUTION, DOHA, Qatar Nov. 2009- Feb. 2011 Designation - Procurement Officer.

Scope of Project - Electrical Works (PHASE -9, PHASE -10) HYUNDAI TRIDENT POWER CRAFT, Bangalore. Sep 2007 - Sep 2009 Designation - Procurement Officer.

Scope of Project - Electrical Works (MANUFACTURING AND SERVICING PLANT) RESPONSIBILITIES

Customer Relations

Take ownership of customer’s issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Overseeing day-to-day operations of the customer service team

Builds strong relationships while acting as a liaison between the customer & the corporate office

Designs and implements training programs for the department

Collaborates with other departments to achieve organizational goals

Keep accurate records and document customer service actions and discussions

Recruit, mentor and develop customer service agents and nurture an environment

Maintain an orderly workflow according to priorities

Document customer service discussions and actions

Set and maintain all customer service procedures and policies

Record, organize, and file customer interactions and profile/account changes

Provide resources for quality customer service

Implement customer service strategies to improve quality of service

Address and resolve team and customer conflicts

Anticipate and resolve customer service issues

Maintain a professional workspace and workflow

Evaluate agent and representative performance

Respond to customer inquiries on a regular basis

Receive and implement customer feedback to improve the quality of service

Manage daily progress in meeting important business metrics Logistics

Checking and Maintaining the work log for all staff

Arranging the work schedule for department and major staffs.

Managing the operation activities of Logistics department.

Managing the activities of PMV Department.

Managing the activities for the Store.

Maintaining and approving the Inventories.

Handling Scarp dismantling according the Management advice.

Managing the Scaffolding division with inventories.

Managing the Power tools division.

Allocating the Material and assets according to the availability.

Arranging the weekly inspection for power tool site by site.

Arranging Overtime schedules.

Supervising Collection and dispatching division.

Checking and approving the day to day work schedules as per the site requirements.

Checking and approving petty cash for the operational activities.

Checking the Service Log for the PMV equipment

Arranging contractors for immediate and small jobs locally.

Preparing the daily and monthly reports for the management

Managing the mobilization and demobilization for projects.

Approving purchasing requirements.

Managing the site requirement as the emergency situation.

Sort-out the critical situation on basis of time.

Approving and checking service report of the PMV department.

Formulate and implementing new policies logistics

Attending all the project progressive meetings as department head.

Checking and approving daily travel schedules.

Procurement

Checking the requirements for the site as per the client approval.

Coordinating requirement with project engineers.

Approving and analyzing Material request.

Assigning Material request for procurement officers.

Follow up and approving the quotation

Checking and approving commercial appraisal and its terms and conditions

Arrange clarifications in MR items with management and end user.

Updating and checking MR Status against PO status.

Updating and checking PO status against Delivery status.

Managing and coordinating the ware house and store keepers

Coordination with end user, central ware house, and supplier.

Plotting RFQ for concerned suppliers

Inviting and receiving quotation.

Checking client approval for the material before processing the PO.

Introducing new suppliers as per requirement

Negotiating price, payment terms, and delivery terms

Preparing Commercial appraisal.

Arranging approvals for the analyzing reports.

Making the approvals from each department for selected quotations.

Logistics coordination.

Freight-Forwarding coordinating.

Engage in logistic activities from delivery arrangements for import and export shipments from ex -factory level.

Handling customs clearance formalities.

Arrangements for import and export shipments from ex -factory level to door delivery at warehouse.

Handling customs clearance formalities.

Contracts making and maintaining.

Issuing call out note against contract and maintain the track record for it.

Making purchase orders for the company.

Coordinating with finance department for the payment.

Coordinate supplier and update delivery status.

Coordinate with warehouse and confirm material delivery.

Make sure delivery and receiving delivery confirmation.

Coordinate invoices with finance department.

Submitting procurement report to management.

Guiding procurement operational works.

Managing Cash Purchase through buyer team.

Coordinating site operations as coordinator.

Managing the store keepers and store activities.

Checking the facilities for the company and work site.

Arrange the complete work facilities for work site and office

Coordinating with admin depart for arranging better work facility.

In charge for site lay down area.

EDUCATION

COURSE UNIVERSITY/BOARD YEAR

MBA (Finance & Marketing) CMR Institute of Management 2005-2007 Bangalore, India

BBA Mahatma Gandhi University 2001-2004

SKILLS & TRAINING

SKILLS: SAP, ERP, Microsoft AX, Tally Graduate, MS OFFICE (Word, Excel,), Excel Expert, Power point Expert. TRAINING

Negotiations skill training, Doha, Qatar, 2018

Working capital management in Trident power craft, Bangalore, 2007

Internship: - an Organizational study conducted in Kerala Feeds, Kerala, 2006

A study on Consumer Behavior in A V Thomas &Company, Kerala 2004.

Social Project on Housing Facility in Kaipamangalam panchayat PERSONAL DETAILS

Marital Status : Married

Nationality : Indian

Date of Birth : 15/05/1984

Languages : English, Arabic, Hindi, Malayalam, Tamil, and Kannada. Visa Status : Transferable

REFERENCE

Furnished up on request. SANEESH K K

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