Customer Service Representative
Resume:
Kendra Summers
Always Looking Forward to an Opportunity
Delaware City, DE 19706
*********@*****.***
Contact Information :
Address
Delaware City,DE
Mobile # : 302-***-****
Email : *********@*****.***
www.linkedin.com/in/kendra-summers-09a05717
2
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Bath Fitter - Lewisberry, PA
January 2023 to February 2023
Telemarketing, Making outbound calls to potential customers scheduling appointments for representatives to come out to the Customers homes to size up their bathing area / tub/shower stall. Housekeeping
Well Span Health/ York Hospital - York, PA
August 2022 to December 2022
Cleaning and Maintaining the Emergency Department and Trauma Bay areas and other areas in the Hospital
Head Housekeeper
The Keystone Inn Bed and Breakfast - Gettysburg, PA April 2022 to June 2022
Head Housekeeping
Front Desk Receptionist
THE BRIDGES AT BENT CREEK - Mechanicsburg, PA
February 2022 to May 2022
Answered Phones, Help Guests and Family and Residents, filed paperwork, made copies of packets and paperwork, light cleaning in the area, managed my own work email to communicate with the staff and keep tabs and up to date on emails, sorted and deliver mail to residents around the facility. Concierge/ Housekeeping
THE BRIDGES AT BENT CREEK - Mechanicsburg, PA
January 2021 to April 2022
Direct Care Worker
Caregivers America - Hanover, PA
November 2020 to January 2021
Direct Home Care - Helping the Residents/Clients with light house cleaning, running around to do errands/ grocery shop, going to doctors appointments, in the York Co area Housekeeper
Pristine Professional Cleaning - Hanover, PA
July 2020 to November 2020
Cleaning Government Buildings and Residential in the Adams Co and Hanover PA ( York Co ) area Absolute Cleaning Services
Absolute Cleaning Services - Hanover, PA
July 2020 to August 2020
Cleaning Commercial Buildings :
Cleaning Small bank branch ( Gettysburg,PA )
Cleaning Concrete Contagion PRECAST Office building ( Edgegrove,PA) Cleaning DE Hartman Trucking Office ( York, PA )
Cleaning Schindler Elevator Logistics ( Hanover, PA ) Cleaning Contractor
Crothall HealthCare - Compass Group - Hanover, PA
January 2020 to June 2020
Cleaning Medical Office buildings in the area, WellSpan Medical buildings such as : Ready Care ( Urgent Care - Gettysburg Hospital ( Gettysburg, PA ) Cherry Tree Radiology Oncologist Office (Hanover,PA ) WellSpan Rehabilitation ( Clearview Shopping Center - Hanover, PA ) WellSpan Orthopedic Urgent Care and Office building and Rehabilitation "BIG RED" ( Hanover, PA ) WellSpan Medical Office building ( Spring Grove, PA ) Hotel Room Attendant
Courtyard by Marriott - Interstate Hotels & Resorts - Gettysburg, PA November 2019 to January 2020
Hotel Room Attendant Cleaning
Cleaning the hotel rooms assigned to me each day is my primary duty of a hotel housekeeper. Load supplies necessary for cleaning onto a cart and gather bags to sort out dirty terry and linens. As guests check out or leave for the day, housekeepers move from room to room carrying out cleaning duties. After the cleaning is complete, hotel housekeepers may also be charged with putting the final touches to a room, such as spraying air freshener, refolding the towels and wiping down the coffee pot (if the room has one). In addition to cleaning duties, hotel housekeepers may also be responsible for shared duties, such as delivering beds to guest rooms, replenishing toiletry supplies and lifting and moving lightweight objects around the room.
Paint Mixer
L2 Brands - Hanover, PA
March 2018 to August 2019
Mix colors of screen print ink, measuring,cleaning Quality Assurance Inspector
L2 Brands - Hanover, PA
January 2018 to August 2019
Quality of screen print logos on clothing and apparel, tagging, labeling, packing Housekeeper
Hampton Inn and Hampton Inn & Suites - Hanover, PA August 2017 to October 2018
Cleaning the hotel rooms assigned to me each day is my primary duty of a hotel housekeeper. Load supplies necessary for cleaning onto a cart and gather bags to sort out dirty terry and linens. As guests check out or leave for the day, housekeepers move from room to room carrying out cleaning duties. After the cleaning is complete, hotel housekeepers may also be charged with putting the final touches to a room, such as spraying air freshener, refolding the towels and wiping down the coffee pot (if the room has one). In addition to cleaning duties, hotel housekeepers may also be responsible for shared duties, such as delivering beds to guest rooms, replenishing toiletry supplies and lifting and moving lightweight objects around the room.
Education
High school diploma or GED in GED
Lincoln Intermediate Unit -12 - New Oxford, PA
July 2018 to January 2019
Skills
• Housekeeping (10+ years)
• Hotel Housekeeper (6 years)
• Residential Cleaning (6 years)
• Home Care (5 years)
• Laundry (10+ years)
• Meal Preparation (5 years)
• Transportation planning (5 years)
• Environmental services (5 years)
• Cleaning (10+ years)
• Caregiving (5 years)
• Google Docs (1 year)
• Social media management (Less than 1 year)
• Screen Printing
• Residential cleaning
• Basic math
• Cash register
• Cash handling
• Organizational skills
• Time management
Links
http://www.linkedin.com/in/kendra-summers-09a05717 Certifications and Licenses
Identigo
August 2022
Finger print clearance
PA Child Abuse History Clearance
August 2022
PA Child Abuse History Clearance
Relias Learning
January 2022
Relias Learning
Assessments
Work motivation — Proficient
September 2023
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Completed
July 2023
Responding to customer situations in a retail setting Full results: Completed
Sales fit — Completed
January 2022
Measures the traits that are important for success in sales positions Full results: Completed
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Completed
December 2022
Identifying and resolving common customer issues
Full results: Completed
Cleaner fit — Completed
October 2022
Measures the traits that are important for successful cleaners Full results: Completed
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate