Customer Service Housekeeping Worker

DAYANA GOMEZ ZALDIVAR

*********@*****.*** 305-***-**** Las Vegas, Nevada 89108

Summary

Versatile cleaning professional experienced in cleaning bedrooms, bathrooms, kitchens and other living spaces. Well-organized and hardworking with top-notch multitasking and time management skills. Bringing 12 years of related experience. Effective at operating independently or with a crew to perform speedy, high-quality cleaning work in customer homes. Knowledgeable about mixing solutions, operating cleaning equipment and maximizing customer satisfaction. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.

Skills

Sanitizing understanding

Proper chemical handling

Documentation understanding

Floor types

Efficient time management

Organizational abilities

Professional Appearance

Dusting and polishing

Laundry and ironing

Bedroom tidying

Deep cleaning expertise

Bathroom sanitization

Carpet cleaning techniques

Mold and mildew prevention

Reliability and punctuality

Floor care proficiency

Guest Relations

Customer Service

Residential Cleaning

Restroom detailing

English language fluency

Customer-Oriented

Guest amenity replenishment

Experience

Professional House Cleaner DaXa House Cleaning - Las Vegas, NV 07/2022 - 05/2024 Washed interior windows and mirrors.

Cleaned bathrooms including toilets, showers and tubs, sinks and counters. Emptied trash cans and replaced liners.

Stocked supplies such as soap and toilet paper in restrooms. Organized closets and cabinets according to client specifications. Polished wood furniture with lemon oil or appropriate cleaner. Sanitized kitchen appliances including microwaves, refrigerators, ovens. Cleansed kitchen fixtures like sinks using appropriate cleaners. Scrubbed tile walls and floors with a brush or mop. Hand washed dishes if necessary.

Changed bed sheets and pillow cases.

Cleaned exterior of appliances.

Ironing clothes when requested by clients.

Moved light furniture while cleaning areas behind them. Cleaned air vents and ceiling fans.

Disinfected doorknobs and light switches.

Checked for any damages that need repair or replacement. Notified supervisor of any issues requiring attention. Followed safety procedures when handling hazardous materials. Swept and mopped all hard surfaces, such as floors and countertops. Vacuumed carpets, rugs, furniture, and drapes.

Dusted furniture, shelves, window sills and other surfaces. Sanitized bathrooms, kitchens and other germ-prone areas. Worked with speed and efficiency to meet all job requirements. Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces. Vacuumed floors and dusted furniture to maintain organized, professional appearance. Employed deep-cleaning techniques for areas in need of additional sanitation. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Maintained and organized cleaning supplies stock.

Cleaned building floors by sweeping, mopping and scrubbing. Removed finger marks and smudges from doors, frames and glass partitions to enhance shine. Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals. Interacted pleasantly with clients and guests when performing daily duties. Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow. Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Housekeeping Room Attendant Isla Azul Hotel- Camaguey, Cuba 01/2011 - 05/2022 Cleaned guest rooms, including vacuuming carpets and dusting furniture. Maintained cleaning cart with supplies, such as fresh linens and towels. Checked rooms to ensure they met standards for cleanliness and tidiness. Replenished room amenities according to established guidelines. Provided guests with information on hotel services and room features. Followed safety procedures when using chemical cleaners and power equipment. Inspected all assigned rooms upon completion of cleaning duties. Reported any maintenance issues or damage found in the guest rooms to supervisor. Responded promptly to requests from guests and other departments. Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters. Stocked linen closets with appropriate supplies for housekeeping staff use. Organized storage areas for efficient access to materials and supplies. Assisted in laundry operations when needed by sorting linens and loading machines. Replaced dirty linens with clean items according to established standards of quality control. Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones. Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area. Swept stairwells; vacuum hallways; cleaned public restrooms when necessary. Kept up-to-date records of items cleaned in each room. Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture. Assisted colleagues whenever necessary in order to meet deadlines set by management. Communicated effectively with team members about daily assignments and task progress. Participated in regular training sessions related to hospitality industry trends and best practices. Checked bathrooms, restocking towels, rugs and toiletries before guest check-in. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Furnished guests with clean linens and supplied rooms with toiletries. Transported cart with cleaning supplies, amenities and linens to assigned guest rooms. Polished and sanitized floors, counters, bathtubs and window sills. Inspected each room for cleanliness, utilizing checklist to meet company standards. Removed trash, recycling and linens from rooms to transport to designated areas. Interacted pleasantly with clients and guests when performing daily duties. Removed soiled linens and articles from rooms and delivered to laundry area. Education and Training

Universidad De Camaguey Camaguey 07/2017

Computer Engineer: System Programmer

Accounting And Finance Camaguey 07/2009

Middle Technician: Accounting And Finance

Languages

English:

Elementary

Spanish:

Professional

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