Customer Service Medical Assistant
Resume:
wyshieka thompson
Jackson, MS *****
*********@*****.***
Medical Office Assistant with 10 years experience in healthcare. Skilled in providing front and back office care.
Professionally trained Medical Assistant with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Efficient Medical Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office.
Effective Medical Assistant who adapts easily to changing environments and demands. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts.
Work Experience
Customer Service Representative
Concentrix - Jackson, MS
June 2023 to April 2024
Temporary Contract with Turbox tax.. Assist customers with questions regarding tax preparation.Assist with product and Sales and Marketing
Customer Service Representative
Alorica Calling Center - Jackson, MS
May 2022 to June 2023
customer service Specialist for Lexus and Ford Financial Services, processing payment. Offering Assistance with billing and payment, outbound calls for pass due accounts. Offer Assistance with deferrals and arrangements for pass due accounts.
Release of Information Specialist
Stat Informatic Solutions - Jackson, MS
June 2020 to May 2023
train in all aspects of medical record analysis completion filing scanning indexing reimbursements and release.Provide as a communication tool between healthcare providers.To provide documentation regarding treatment and care of treatment of a patient while confine to or receiving services from a health care facility. to provide information needed for medical billing and legal matters Customer Service Representative
Humana - Jackson, MS
July 2017 to April 2020
assist member in enrolling in a medicare part d rx drug plans assist members with premium payments and copayments assist member in reviewing there RX drug plan assist member with talking to pharmacy in regards to there RX drug plan
CSR - Customer Service Representative
Xerox Corporation - Madison, MS
November 2015 to June 2017
the following:
Ability to navigate through multiple computer applications with speed and accuracy. Ability to work with customers to resolve inquiries. Provide troubleshooting assistance to customers
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
Maintain a high level of world class customer service/professionalism to a wide range of customers. Recommend products that best suit the customer.
Ability to read and interpret documents.
Process medicare prescription drug claims, Reach out to members about pass due premiums, reach out to doctors for new prescriptions,reached out to pharmacy for altered medications that will be covered under medicare plan,help with enrollment into the medicare plan and explain the plan design to members. Medical Office Assistant
Lakeland Nursing and Rehab - Jackson, MS
August 2013 to November 2015
Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients. Developed and produced all office flyer notifications for important policy changes, office news and events. Coordinated board and committee meetings, including schedules and information preparation.Obtained signatures for financial documents and internal and external invoices. Recorded and filed employee benefit, salary and annual evaluation information. Assisted with receptionist duties, file organization and research and development. Organized forms, made photocopies, filed records and prepared correspondence and reports. Scanned documentation and entered into the database. Entered numerical data into databases in a timely and accurate manner. Medical Assistant
Grace and Mercy Personal Care - Clinton, MS
June 2010 to August 2013
Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Changed sterile dressings.
Obtained information about clients' medical history, drug history, complaints and allergies. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Scheduled and accompanied clients to medical appointments. Maintained a clean, healthy and safe environment.
Obtained household supplies and ran daily errands. Maintained sanitary residents' and program rooms.
Education
Bachelor of Applied Science
Jackson State University - Jackson, MS
August 1997 to December 2003
Hinds Community College - Jackson, MS, US
2001
Skills
• Billing
• Microsoft Office
• Data Entry
• Medical Office Experience
• CSR
• Medical Scheduling Multi-line phone operation proficiency Strong problem solving aptitude Compassionate caregiver Medical terminology expert Billing and collection procedures expert Records management professional Records maintenance professional Insurance and collections procedures 45 WPM typing speed Professional phone etiquette Excellent communication skills Articulate and well-spoken Customer service-oriented Flexible Accurate and detailed Excellent planner and coordinator Works well under pressure Certified in 10-key Human resource laws knowledge Appointment setting Compensation and benefits Advanced clerical knowledge Filing and data archiving
• Insurance Verification
• Medical Terminology
• Customer Service
• Excellent planner and coordinator Works well under pressure Certified in 10-key Human resource laws knowledge Appointment setting Compensation and benefits Advanced clerical knowledge (10+ years)
• MS Office
• Customer Service Skills
• Medical Collection
• Patient Care
• Medical Records
• Typing
• Customer Care
• HIPAA
• Scheduling
• training
• Phone Etiquette
• Outlook
• Call Center
• the following: Ability to navigate through multiple computer applications with speed and accuracy. Ability to work with customers to resolve inquiries. Provide troubleshooting assistance to customers Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Maintain a high level of world class customer service/professionalism to a wide range of customers. Recommend products that best suit the customer. Ability to read and interpret documents. (5 years)
• Medical terminology
• Clerical experience
• Medical records
• HIPAA
• Databases
• Front desk
• Typing
• Office management
• Records management
• Communication skills
• Leadership
• Negotiation
• Desktop support
• Technical support
• Windows
Certifications and Licenses
Certified Medical Assistant
CCMA Certification
CPR Certification
RHIT
Driver's License
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