Technical Support Human Services

RHONDA SMITH

**** ****** ***** **. ******, SC ***26 864-***-**** *************@*****.***

Dedicated and technically skilled worker with versatile administrative and technical support skill sets.

Excel in resolving employee challenges with innovative solutions, systems, and process improvements. I have proven myself to be an asset in working with a variety of developmentally challenged individuals as well as families connected to the Department of Social Services/Family division.

Offer advanced computer skills in MS Office Suite including TEAMS, and other applications such as narrative note documentation, CentralReach,, and goal setting applications.

EDUCATION

Bachelor of Arts in Psychology Pfeiffer University

Bachelor of Arts in Human Services Pfeiffer University

2012

Dean’s List

Human Services Student of the Year 2011

President of chapter PSI CHI, The International Honor Society in Psychology

GPA: 3.84 (graduated Magna Cum Laude)

Associate in applied science in Internet Technologies Stanly Community College

Associate in applied science in Information Systems Office Management Stanly Community College

2003

President’s List

Dean’s List

Graduated with honors

SKILLS

Teambuilding & Client Supervision

First Aid & CPR Certified

Spreadsheet & Database Creation

Records Management

CentralReach

Excellent public speaker/instructor

Trained in conflict resolution

Policies & Procedures Manuals

Report & Document Creation

Fluent in Narrative Documentation

Microsoft Office & TEAMS

Great public relationship skills

Educated in behavior management

Trained in person centered care

EXPERIENCE

RBT Kind Behavioral Health Concord, NC

11/23 - Present

As a Registered Behavior Technicians (RBT) I work one on one with kids to implement goals that are written and overseen by a Board-Certified Behavior Analysts (BCBA). I help a child acquire new skills utilizing teaching procedures rooted by science and creating learning environments that are exciting, fun, and motivating. I will also be responsible for providing feedback and collecting data as it relates to the program established for each client.

Home Care Giver Easley, SC & Charlotte, NC

2015 - Present

I have been the in-home caregiver for both of my grandchildren as well as my mother-in-law since 2015. I provided care for my grand daughter while her father was on active duty in the military, I have provided in-home care for my grandson while his father has been away from the home due to work, and I have assisted in the care of my elderly disabled mother-in-law assisting her with her daily needs.

QIDP Charles Lea Center Greenville, SC

2014 - 2015

I was the QIDP of a new concept home for Charles Lea Center. It was considered a medical model home, which housed four medically fragile individuals with intellectual disabilities. I managed the monthly budgets of the home and the residents. I was responsible for all staffing issues regarding direct care staff as well as nursing staff including work schedules, vacations, and training courses. It was my responsibility to see that the residences received regular and specialized medical care. I was also in charge of ordering products such as adult briefs, food supplements, and personal care items. I developed activities that would enrich the lives of the gentlemen who resided in the home according to their ability levels.

CTH Coordinator Greenville County Disabilities and Special Needs Board Greenville, SC

2013 - 2014

When I began at Greenville County Disabilities and Special Needs board, I was the coordinator over four homes containing only men. In May 2014, four more residences were added to my case load. I oversaw the total care of thirty-two men and women with varying degrees of disabilities. I monitored the physical and mental objectives that each of my consumers worked towards to elevate their current abilities. I worked with other service coordinators to obtain services such as mental health treatment, medical treatment, and other basic needs for my consumers. I monitored my consumers’ behavior support plans to modify unwanted behaviors and help them function within group settings.

I also managed forty-five staff members employed within my eight homes. I dealt with scheduling and other general staffing issues. I monitored my staff’s trainings classes, which were required by Greenville County Disabilities to care for our consumers safely and appropriately.

Human Services Specialist 1 Pickens County Department of Social Services Pickens, SC

2012 – 2013

I was employed as a SNAP (food assistance) worker who enters client information needed by the call center to process applications for assistance. I worked as a receptionist, answering phones and providing information to clients seeking benefits through DSS. This was considered a temporary without benefits position.

Childcare Worker Miracle Hill Christian Ministries Pickens, SC

2011 – 2012

During my 1-year tenure with Miracle Hill, I have proven myself as an asset to the ministry. I have taken on projects that were not specific to my department, but instead affected the entire facility. I am fluent in client database documentation and management. I have worked with DSS employees to foster child/parent/ministry relationships. I provide spiritual and emotional assistance to our clients and their families.

Vocational Workshop Trainer Group Home for the Autistic Albemarle, NC

2003 - 2006

I began working in a life skills program for autistic adults providing them with outlets such as art, simple task application, and communication skills according to ability level. I helped establish and qualify goals for each client. I assisted in training other employees on writing narrative notes and general client information logs.

Teacher Assistant/Children’s Home worker Group Home for the Autistic Albemarle, NC

2003 – 2004

I worked with autistic children from our children’s facility within the home setting as well as the classroom. I taught them life skills such as feeding themselves, personal hygiene, along with educational skills according to individual ability levels.

Job Coach Group Home for the Autistic Albemarle, NC

2004 – 2006

Upon proving myself as an independent worker I was promoted to job coach where I assisted higher functioning clients as they performed services within the community. I oversaw maintaining the client’s behavior as well as teaching them job skills. I had to maintain all my client’s documentations that were used in developing new goals, obtaining Medicaid payments, and reporting to case managers

REFERENCES UPON REQUEST

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