Phlebotomy
Resume:
Summary
Professional and hardworking office manager with [x] years of experience creating a cohesive environment through effective communication and problem resolution while managing multiple employee teams. Relevant experience in sales and marketing with a demonstrating track record of results and leadership Experience
Store Manager
Boost Mobile Authorized Retailer • Memphis, TN 05/2021 - 08/2023 Responsibilities of a Cell Phone Store Manager:
1. Store Operations: A cell phone store manager is responsible for overseeing the day-to-day operations of the store. This includes managing inventory, ensuring the store is clean and organized, and implementing effective processes and procedures.
2. Staff Management: Managers are responsible for recruiting, hiring, and training store staff. They provide ongoing coaching and development to ensure employees have the necessary skills and knowledge to deliver excellent customer service.
3. Sales and Revenue Generation: Managers are accountable for achieving sales targets and driving revenue growth. They monitor sales performance, analyze trends, and implement strategies to increase sales and meet or exceed goals. 4. Customer Service: Ensuring exceptional customer service is a top priority for a cell phone store manager. They train and motivate staff to provide knowledgeable and friendly assistance to customers, resolve any issues or complaints, and maintain a positive customer experience.
5. Marketing and Promotions: Managers are responsible for implementing marketing initiatives and promotions to drive customer traffic and increase brand awareness. This includes coordinating with vendors, creating advertising campaigns, and managing social media presence.
Accomplishments of a Cell Phone Store Manager:
1. Sales Performance: A significant accomplishment for a store manager is consistently meeting or exceeding sales targets. This demonstrates their ability to drive sales and contribute to the financial success of the store. 2. Customer Satisfaction: A successful manager ensures high levels of customer satisfaction. Accomplishments in this area include receiving positive customer feedback, maintaining a high Net Promoter Score (NPS), and fostering strong customer loyalty.
3. Staff Development: Developing a skilled and motivated team is an accomplishment for a store manager. This includes training employees to excel in their roles, promoting teamwork and collaboration, and supporting their professional growth and development.
4. Operational Efficiency: Improving operational efficiency and implementing effective processes is an accomplishment. This includes streamlining inventory management, optimizing store layout, and reducing costs while maintaining high standards.
5. Team Performance: A store manager's accomplishment is reflected in the performance of their team. This includes fostering a positive work environment, encouraging teamwork and collaboration, and celebrating team successes. Jose Perez
************@*****.***
4328 Barr Ave
Memphis, Tennessee
Sales Representative
Bluff City Auto • West Memphis, AR 05/2021 - 08/2023 Responsibilities of a Car Sales Representative:
1. Customer Service: Car sales representatives are responsible for providing excellent customer service to potential buyers. This includes greeting customers, understanding their needs and preferences, and assisting them in finding the right car.
2. Product Knowledge: Sales representatives must have a deep understanding of the vehicles they are selling. They should be able to explain the features, specifications, and benefits of each car to customers. 3. Sales Process: Car sales representatives guide customers through the entire sales process. This includes demonstrating vehicles, arranging test drives, negotiating prices, and completing paperwork for the purchase or lease of a vehicle.
4. Relationship Building: Building and maintaining relationships with customers is crucial in the automotive sales industry. Sales representatives must follow up with potential buyers, answer their questions, and address any concerns to build trust and ensure customer satisfaction.
5. Market Research: Staying updated on market trends, competitor offerings, and pricing is essential for a car sales representative. They need to be knowledgeable about industry changes and new car models to provide accurate information to customers.
Accomplishments of a Car Sales Representative:
1. Meeting Sales Targets: A significant accomplishment for a car sales representative is consistently meeting or exceeding sales targets set by the dealership or manufacturer. This demonstrates their ability to effectively sell cars and generate revenue for the company.
2. Customer Satisfaction: A car sales representative's success is measured by customer satisfaction and positive feedback. Accomplishments in this area include receiving high customer ratings and testimonials, as well as repeat business and referrals from satisfied customers.
3. Building a Client Base: Developing a loyal client base is an accomplishment for a car sales representative. This means establishing long-term relationships with customers who trust and prefer to work with them for their automotive needs.
4. Professional Development: Continuously improving skills and knowledge in the automotive industry is an accomplishment. This can include completing manufacturer training programs, attending sales seminars or workshops, and staying updated on the latest advancements in automotive technology. 5. Teamwork and Collaboration: Working well with colleagues and contributing to a positive team environment is an accomplishment. This includes sharing knowledge, collaborating on sales strategies, and supporting the overall success of the dealership.
Sales Representative
AAA Parts And Salvage • Southaven, MS 08/2019 - 05/2021 1. Building and maintaining customer relationships: Parts sales representatives are responsible for developing strong relationships with customers. They actively engage with customers, understand their needs, and provide personalized service. By building trust and rapport, they enhance customer loyalty and satisfaction. 2. Product knowledge: Parts sales representatives possess in-depth knowledge of the parts and components they sell. They stay updated on product specifications, features, and applications. This allows them to provide accurate information, answer customer queries, and make appropriate recommendations. 3. Sales generation: Parts sales representatives are accountable for meeting sales targets and generating revenue. They identify potential customers, develop leads, and actively pursue new business opportunities. Their goal is to convert leads into sales by effectively presenting product benefits, negotiating prices, and closing deals. 4. Customer support: Parts sales representatives provide ongoing support to customers throughout the sales process. They ensure that orders are accurately processed, coordinate with logistics for timely deliveries, and address any customer concerns or complaints. Their commitment to customer satisfaction helps in building long-term relationships. 5. Market research: Sales representatives conduct market research to stay informed about industry trends, competitor offerings, and customer demands. This knowledge helps them identify new product opportunities, understand customer preferences, and stay ahead in the market.
6. Sales reporting and analysis: Parts sales representatives maintain records of their sales activities, including customer interactions and sales data. They analyze sales patterns, identify areas for improvement, and develop strategies to enhance sales performance.
7. Continuous learning and self-improvement: Successful parts sales representatives are committed to personal and professional development. They attend training programs, stay updated on industry news, and actively seek opportunities to enhance their product knowledge and sales skills. 8. Team collaboration: Parts sales representatives often work closely with internal teams, such as product management and customer service. They collaborate to ensure a seamless flow of information and provide a unified customer experience.
Skills
Sales, Communication skills, Customer service, Negotiation, Bilingual, Computer skills, Phlebotomy, Venipuncture, Patient Care
Education
Phlebotomy
Phlebotomy Training Specialist • Memphis, TN 08/2023 Phlebotomy is a specialized field within the healthcare industry that focuses on the collection and proper handling of blood samples for diagnostic testing or transfusion purposes. While phlebotomy is more of a skill-based profession, there are still academic achievements that can contribute to a phlebotomist's success. Some academic achievements in the field of phlebotomy include:
1. Completion of a phlebotomy training program.
2. Obtaining phlebotomy certification.
Skills
• Draw Good Quality Samples
• Phlebotomy
• Venionioctire
• Patient Care
Plasmapheresis Tech
I Would Place Sterile Tubing On Machine. Check Form And ID To Identify Donor. Set Up Donors Up On Apheresis Machine Perform Venous Sticks And Monitor Collect Site And Machine. Dispose Tubes, Drop Off Specimen To Lab. Place Patients Label On Tube. Place Samples On Centrifuge For Testing. Draw Blood From Capillaries By Dermal Puncture, Such As Heel Or Finger Stick Methods. Enter Patient, Specimen, Insurance, Or Billing Information Into Computer. Organize Or Clean Blood-Drawing Trays, Ensuring That All Instruments Are Sterile And All Needles, Syringes, Or Relates Items Are Of First Time Use.
Collect Fluid Or Tissue Samples, Using Appropiate Collection Procedures. Collect Specimens At Specific Time Intervals For Test, Such As Those Assessing Therapeutic Drug Levels. Learned Proper Procedures And Observed Certified Phlebotomist And Assisted Staff In Collection Languages
English, Spanish
Certificates
Phlebotomy
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