Virtual Assistant Administrative

Pietra Caruso

*************@*****.*** Center Line, MI 48015

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SUMMARY

Self-motivated Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

SKILLS

Spreadsheet Management

Travel Arrangements

File Organization

Customer Service

Office Administration

Scheduling

Appointment Coordination

Clerical Support

Administrative Support

Invoice Processing

Interpersonal Skills

AED Operation

Cardiopulmonary Resuscitation

First Aid

Emergency Response

Staff Development

Verbal and written communication

EXPERIENCE

Virtual Assistant, Teledentistry, March 2024-Current

Irvine, CA

Managed customer inquiries through email and telephone communication.

Provided technical support to customers with software installation or troubleshooting issues.

Analyzed customer feedback surveys to identify areas needing improvement in service delivery.

Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.

Greeted patients upon arrival at the office and escorted them to an examination room.

Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.

Resolved customer complaints in a timely manner.

Answered incoming calls promptly and professionally.

Reviewed customer insurance claims to ensure accuracy and completeness of information.

Manager, McDonald's, August 2018-February 2023

Port Huron, MI

Coached, mentored and trained team members in order to improve their job performance.

Resolved conflicts between employees by providing guidance on company policies and procedures.

Initiated new projects that resulted in increased productivity across all departments.

Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Provided leadership during times of organizational change or crisis situations.

Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Analyzed customer feedback data to develop action plans for improving services offered.

Collaborated with other departments to ensure timely completion of projects within budget constraints.

Ensured compliance with all applicable laws, regulations, industry standards.

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service.

Trained employees on additional job positions to maintain coverage of roles.

Exercised good judgment and decision-making in escalating concerns and resolving issues.

Entered time and attendance logs in preparation for payroll.

Greeted customers and answered any questions they had about the store's products and services.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Issued receipts, refunds, credits or change due to customers.

Stocked shelves with merchandise when needed.

Answered customer inquiries regarding store policies and procedures.

Balanced daily transactions on a computerized point-of-sale system.

EDUCATION AND TRAINING

Some College (No Degree)

Medical Assisting, Macomb Community College, Warren MI

Certificate of Dental Assisting

Dental Assisting, Macomb Community College, Warren MI

CERTIFICATIONS

Serve Safe

CRP/BLS

ACTIVITIES AND HONORS

A single mom of 3 boys

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