Customer Service Front Desk

Kimberly Bemerer

Hamilton, OH *****

513-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

Independent full-time professional with extensive proficient leadership. Posses personable demeanor, responsible managerial professional with strong administrative, customer service, accounting, problem solving-organization skills with attention to detail. KEY STRENGTHS

Accounting Month End Organization & Planning Skills Flexible & Adaptable Word, Excel, PowerPoint, Outlook Multi-Tasking & Prioritization Opera Program Syspro Decision-Making Authority Invoicing & AP Entry & ARI KY Courts II Calendar & Travel Management Client Relationship Confidentiality Courtnet

PROFESSIONAL EXPERIENCE

Calvary Industries, Fairfield, OH 08/16-03/21

Accounting Associate

Billed all invoices to customers and mailed/emailed customers and entered all accounts payable invoices. Processed all customer credit card payments.

Handled bookkeeping, reconciled all company credit cards and receipts and balanced-coded the general ledger. Maintained compliance with government agencies with accounting receipts. Collected and tracked all salesman receipts across the country. Served as the second administrative assistant on incoming calls, meeting and greeting all guests. Supported business objectives by keeping quality and quantity efficient to maximize profit. Holiday Inn Express, Lawrenceburg,IN 10/12-08/16

Front Desk Manager, Night Auditor, Front Desk Customer Service Greet guest upon check-in, make reservations, check-out guest, responsible for cash drawer, fill-out maintenance request, concierge for hotel.

Responsible for balancing ledger’s for the Hotel, settle credit card batches, responsible for catching and correcting mistakes before, during and after night audit is complete. Keeping Hotel in balance, being security/bouncer, in charge of 90 room hotel-being by myself, getting next day ready, pool, fitness center, business room, bathrooms, lobby and getting breakfast started, empowerment, you do what needs to be done.

Administrative Office of the Courts, Frankfort, KY 07/02 – 05/11 Boone/Gallatin Counties

Court Designated Worker, Juvenile Court Clerk

CDW Court Designated Worker, Office Coordinator Manager Developed and facilitated classes aimed to reduce recidivism, prevention- oriented, groups and educational programs-anger management, life skills, community service projects, theft prevention workshops, truancy program for at risk youth.

Implement and monitor Diversion for juveniles accused of both criminal and behavioral offenses Responsible for on-call rotation two weeks on-call at a time, worked closely with Judges, Attorneys, Law Enforcement and other Court Officials, made sure juveniles rights were being met when detainment was needed, informed families about public programs, mediation, counseling, manager for scheduling classes, on-call schedule and representing the CDW Office at all meetings with Judges, Attorneys, Law Enforcement Office’s and all city meetings regarding juveniles.

HIGH SCHOOL EDUCATION

Roger Bacon, St.Bernard, OH Diploma

COLLEGE EDUCATION

Xavier University

Southern Ohio College

University of Cincinnati

Accounting & Business Administration Management

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