Customer Service Representative

ITZEL YASMIN GARCIA

Mesa, United States 602-***-**** ********@*****.***

Dedicated Customer Service Representative providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs a delivering effective solution to all problems. Bilingual, hardworking and ready to join the next team.

EXPERIENCE

08/2019 – 09/2023

CUSTOMER SERVICE LIASON, ST. CLAIR TECHNOLOGIES

• Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.

• Created and maintained customer service reports that provided insights into customer service performance and customer feedback.

• Managed customer accounts, ensuring that billing a payments information was accurate and up to date.

EDUCATION

AUG 2020

MECHATRONICS ENGINEER, UNIVERSIDAD INTERAMERICANA DE GUAYMAS SKILLS

• Ability to multitask

• Ability to work in a team

• Native speaker (Spanish)

• Creative problem solving

• Microsoft Office

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